Event Services Manager

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Overview

An inspiring career awaits you!

The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Grand Performers in qualifying roles may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

Responsibilities

JOB SUMMARY

The overall objective and purpose of the Event Services Manager are to coordinate the activities of the conference personnel and room reservations team to make arrangements for group meetings, conferences, and social events.

Core Responsibilities

Primary areas of responsibility include, but are not limited to the following:

• Create detailed event orders to meet the specifications of the client, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client.
• Communicate and enforce contractual agreements to the client pertaining to meeting space, food and beverage, and special concessions.
• Responsible for the collection of attrition charges owed.
• Ensure that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments
• Ensure Rewarding Events points are posted following the conclusion of the event
• Collaborate with culinary operations to assist in the development, design, and implementation of custom menus.
• Maintain proper documentation of events, changes, and special requests with updated Banquet Event Orders, group resumes, and rooming lists. Provide accurate and concise information to all departments.
• Facilitate EO and group resume meetings
• Organize and conduct site visits, pre-planning visits, pre-con, and post-con meetings.
• Function as the on-site contact to client and address challenges or concerns immediately
• Presence required at the start of all functions and to remain on the property until meal service has begun
• Maximize revenue by selling all facets of the hotel to include restaurant, spa, gallery, and outlets for upselling
• Ability to work with vendors to ensure client satisfaction for all groups
• Generate thank you notes and service evaluations for all groups.
• Greet all clients (in rotation with MOD and other managers for room’s only groups) as they arrive on the day of arrival
• Competently utilizes the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution.
• Maintain accurate, organized, and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.).
• Actively participate in the Sales and Catering conference calls.
• Complete required reporting and documentation.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams…