MDE Savannah Clinic Supervisor

Summary

The Clinic Supervisor (CS) is a Supervisory Certified Medical Assistant responsible for oversight of operations and administration for a Medical Disability Examination (MDE) Clinic. The CS cultivates an environment that achieves the organization’s mission through quality care, efficiency, and a focus on core values. The CS directs, coordinates, implements, executes, and completes contractual requirements to deliver a quality experience for the Veteran, providers, and communities served.

The CS reports to the Area Manager (AM) or the Clinic Manager (CM) as directed.

Operational Responsibilities:

• Manages clinical operations of an MDE clinic
• Supervises the operations and delivery of medical disability services
• Implements, monitors, and maintains clinical practice and quality management standards
• Establishes and maintains effective, collaborative relationships with examiners and other stakeholders
• Collaborates with multi-disciplinary stakeholders to resolve issues and meet access goals
• Supervises and maintains Veteran care and quality service standards to meet the expectations of Loyal Healthcare and the VA
• Provides operational accountability for, and coordination of, diagnostic services
• Ensures examiners deliver high‑quality services to Veterans that comply with VA healthcare standards and local, state, and federal requirements
• Ensures safety in the clinic by inspecting emergency kits and assisting with medical emergencies
• Recommends and evaluates processes to improve systems and Veteran care results across the continuum of care
• Assists AMs in implementing policies and procedures
• Supervises and monitors the implementation of clinic policies and procedures which support departmental and organizational goals
• Assists in resolution of administrative and operational issues, including maintenance of clinic property, computer systems, and installed software applications
• Resolves problems in administrative and clinical areas as needed
• Performs the duties of a Medical Assistant as needed
• Ensures all clinic logs are accurate and timely
  • Automated external defibrillator (AED)
  • Temperature logs of the laboratory fridges
  • Expired medication
  • Fire extinguisher
• Conducts inventory counts on a consistent basis
• Orders and stocks medication, addresses shortages if necessary
• Assists with rescheduling appointments as needed if  is unable to assist

Staffing Responsibilities:

• Provides first-line supervision and time approval for clinic staff
• Provides staff with training and education on medical emergencies and equipment
• Ensures staff is trained and operates in compliance with all government and other regulatory agencies
• Supervises clinical staff, planning and adjusting staffing as needed daily to maintain safe Veteran care and efficient operations
• Supervises the use and maintenance of equipment, supplies, and medications
• Evaluates employee performance and recommends merit increases, promotions, and disciplinary actions
• Ensures staff provide the highest quality of care, complying with the Joint Commission, local, state, and federal requirements

Additional Responsibilities:

• Maintains strict confidentiality
• Ensures compliance with regulations and standards
• Acts as a Veteran advocate, resolving Veteran care issues
• Serves as a liaison between site and external agencies
• Participates in management or leadership meetings as requested or directed
• Assists leadership in the development of clinic strategic plans and objectives based on the identified needs of Veterans
• Assists in managing and resolving Human Resource (HR), labor relations, employee and department safety, and risk management issues
• Performs other duties as needed

• Current Basic Life Support for Providers, by American Heart Association (AHA)
• Two or more (2+) years of supervisory or management experience in a health care setting

• Medical Assistant with current state certification
• Associate’s degree or 30+ undergraduate college credits

Knowledge:

• Computer literate with proficiency in Microsoft Office, Google Suite, electronic medical records, and the ability to learn new applications…