Office Coordinator

Responsibilities

The Office Coordinator provides secretarial support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling both internally and externally. Scans and enters documentation into EMR to substantiate patient treatment and claim submission. Participates in activities to promote patient satisfaction and performance improvement.

High School Diploma - Preferred

1-2 Years General Medical Office - Preferred

None Required

• Electronic and paper filing systems are maintained. Answers phones, schedules appointments, and routes calls appropriately. Prepares next-day encounters to include insurance verification, review of patient balance, and notification to patients regarding balance when required.
• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Confirms co-payment, deductible or deposit amounts from cards/software. Informs the patient, requests payment, process payment and produces receipt. Informs the patient of payment options, financial counseling, and Financial Assistance.
• Following the orders of physician and APP, schedules patients for diagnostic procedures and therapeutic interventions.
• Refers patients to correct laboratory, imaging center, hospital or specialist. Ensures precertification is obtained when needed prior to services being rendered. Follows referral process based upon insurance company's policies and procedures.