Front Office Representative

Front Office Representative (63322)

Company: United Digestive

Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Coordinates patient check‑in procedure, collects patient payments, and manages all information necessary for patient visit.

Clinic or Practice Manager

• Greets patients and visitors promptly and helpfully; provides instructions/directions as needed.
• Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway.
• Collects co‑payments and outstanding balances.
• Manages patient monies collected and closes batches at end of day.
• Provides necessary release and HIPAA forms to patient for completion and signature.
• Informs clinical staff or other appropriate parties of patient arrivals.
• Generates fee tickets when patients arrive and assembles patient charts for next day visits.
• Ensures patient referrals are obtained as required by managed care plans.
• Monitors schedule and organizes patient flow for office appointments; communicates end‑of‑day no‑shows to the scheduling area.
• Maintains clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to Practice Manager.
• Meets or exceeds quality and productivity standards as set by the Practice Manager.
• Answers emails and voicemails and returns patient calls in a timely and efficient manner.
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts.
• Abides by and promotes HIPAA compliance; maintains strict confidentiality with regard to patient information.
• Participates in staff meetings as directed by the Practice Manager.
• Participates in marketing activities as directed by the Practice Manager.
• Cross‑trains and performs other Practice functions including phone triage, check‑in/check‑out, scheduling, pre‑certification, or medical records as directed by the Practice Manager.
• Performs any other duties and/or special projects as assigned.

High School Diploma or GED required;
Certified Medical Assistant preferred. 2–3 years of specialty clinic experience, gastroenterology experience preferred. Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications.

• Deals with patients, visitors, co‑workers, and physicians with courtesy and respect.
• Displays a professional, outgoing, warm, and helpful attitude.
• Shows compassion for dealing with people who are ill and need help.
• Plans, prioritizes, and completes multiple tasks as delegated by the Practice Manager.
• Works under pressure; assesses, responds, and communicates issues in a timely manner.
• Communicates clearly with patients and coworkers through the telephone, email, and in‑person.
• Interprets and applies clinical and non‑clinical policies and procedures.

Requires sitting and standing associated with a normal Practice environment; travel as business needs dictate.

United Digestive is a drug‑free workplace. All offers of employment are contingent upon passing a pre‑employment drug screening.

United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color, or national origin in its employment practices.

Entry level

Full‑time

Administrative

Hospitals and Health Care