Client Service & Data Control Manager

You can find out more about this in ourFundRock is a Pan-European leading independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue-chip companies and leaders in their domestic market.  We invest in our people, enabling you to develop your skills and build on your experience.  If you like the idea of working for an ambitious and growing company, as part of a multicultural team, we are the place for you.
** Role:
** Client Service & Data Control Manager     
** Role Location**:
Valencia    
** Department:
** Client Service Management  
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* Employment Type

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Permanent    
** Role

Summary:

** As the Client Service & Data Control Manager, you’ll play a central role in ensuring our data, reporting, and client‑servicing processes run smoothly and accurately. You’ll oversee the quality and flow of fund data across the business, act as the go‑to expert for data and operational questions, and collaborate closely with teams such as risk, portfolio management, valuation, compliance, and finance.

You’ll also take ownership of key parts of the client billing cycle, helping ensure fees are set up correctly, invoices are accurate, and cash is collected on time. This is a hands‑on, impactful role where you’ll help improve systems, streamline workflows, enhance reporting tools, and contribute to projects that shape how Apex operates. It’s the perfect opportunity for someone who enjoys problem‑solving, working cross‑functionally, and driving continuous improvement.
** Job specification:
*** Maintain and further develop the internal database, ensuring its structure, functionality, and data flows evolve with business needs.
* Implement and monitor data quality controls to ensure completeness, accuracy, and consistency.
* Oversee the collection, validation, and maintenance of fund-level data across internal systems and external providers.
* Ensure data is aligned with fund documents and fund financial reports.
* Liaise with internal teams to ensure availability of data required for regulatory reports and statistics; where needed, resolve issues on missing information.
* Act as main point of contact regarding data, reporting and operational queries.
* Work closely with internal departments (risk, portfolio management, valuation, compliance, finance) to improve data quality and streamline data processes.
* Coordinate IT tickets related to database enhancements, issues, and system improvements, ensuring timely resolution.
* Preparation of reports for Senior Management Committee (Conducting Officers).
* Issue recurring and ad‑hoc reports for internal stakeholders (management, risk, compliance, portfolio management) and external parties (regulators, auditors).
* Contribute to the enhancement of reporting templates, dashboards, and data
* visualization tools.
* Monitor regulatory changes impacting data requirements and support implementation of necessary updates.
* Support the client billing process by collecting billing-related information.
* Review client agreements to ensure fee cards and billing parameters are set up correctly in internal systems.
* Ensure invoices are raised accurately, timely, and in full compliance with contractual terms.
* Liaise with client and client service teams to resolve billing queries and maintain transparent audit trails.
* Oversee cash collection and support with aged debtors' management.
* Support with ad hoc projects.
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* Skills required:

*** Academic degree, preferably in Finance, Economics, Data Management or a related field.
* Experience in the financial sector is of advantage.
* Keen to further develop your practical knowledge of laws and regulations applicable to financial services, both within Luxembourg and other jurisdictions.
* Strong commercial awareness, analytical and communications skills.
* Good working knowledge in MS Office suite.
* Excellent analytical skills and attention to detail.
* Fluent in English with excellent written and oral communication skills.
** What you will get in return:
*** Private health insurance.
* Performance Bonus.
* Award System.
* 27 working days holiday + Public holidays
* Opportunities for professional development.
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