Senior Financial Aid Counselor- Student Support

Job Title:

Senior Financial Aid Counselor
- Student Support

Location:

Kennesaw, Georgia

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Counsels and advises students and parents on the various financial aid programs. Assists with the administration of one or more federal, state, or institutional financial aid programs. Evaluates Financial Aid applications in order to determine student eligibility for various financial aid programs and performs data collection and record keeping duties.

• Demonstrates a comprehensive understanding and knowledge of financial aid at the federal, state and institutional levels
• Reviews student's eligibility for federal, state, and institutional programs and ensures student's files are accurate and completed in a timely manner
• Manages federal and state processes or programs, including but not limited to awarding, application download and tracking, CFlags, private loans, consortium agreements, HOPE and Zell Miller scholarships, HERO Scholarship, Federal Work Study, Return to Title IV, private scholarships, etc.
• Responds to student inquiries by working the front desk, responding to tickets from the Communications Center and email inquiries from students; contacts outside entities to resolve student data conflicts, including but not limited to servicers, state and federal agencies
• Understands and researches issues related to various federal and state systems including but not limited to: CPS, EDE, NSLDS, COD, and Surfer
• Reviews and analyzes daily exception reports to resolve issues and complete student files
• Reviews and audits completed work to ensure accuracy and compliance, recommends changes based on workflow and productivity issues
• Participates in annual trainings and professional development to keep abreast of new information and program changes

Educational Requirements

Bachelor's degree from an accredited institution of higher education in related field

Required Experience

Two (2) years relevant experience in financial aid

Additional Preferred Qualifications

National Association of Student Aid Administrators (NASFAA) credentials

Preferred Educational Qualifications

An advanced degree from an accredited institution of higher education in a related field

Preferred Experience

Previous experience in a financial aid office at an institution of higher education.

Working and tested knowledge of Banner (Ellucian).

Abilities

• Understand, interpret, and synthesize information from students/parents to effectively counsel
• Diffuse difficult and emotional situations
• Handle multiple tasks or projects at one time meeting assigned deadlines

Knowledge

• State program rules and regulations, as they pertain to financial aid in the State of Georgia
• Title IV rules and regulations, as they pertain to Federal Student Financial Aid
• Family Education Rights and Privacy Act (FERPA) regulations

Skills

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (e.g. Microsoft Office suite, Ellucian Banner Financial Aid Module, USG GA Modifications to Banner)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e‑mail etiquette

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for…