Bank Customer Service Representative - Evenings

Bank Customer Service Representative – Evenings

Join to apply for the Bank Customer Service Representative – Evenings role at Mass Markets.

We are seeking a proactive and customer‑focused Bank Customer Service Representative to join our team, providing vital support to clients. This role is ideal for individuals who excel in a fast‑paced, remote call centre environment and are committed to delivering secure, accurate, and empathetic service during peak customer interaction times.

Savannah, GA

• Respond promptly to customer calls and online inquiries.
• Investigate and resolve account‑related issues.
• Provide guidance on banking products and services.
• Accurately document all customer interactions.

• High School Diploma or GED.
• 1–2 years of customer service experience (banking preferred).
• Strong numeracy and communication skills.
• Availability for evening or extended hours.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Daily, weekly, and monthly contests with cash bonuses, prizes, and sometimes cars.
• Health Benefits:
  
  Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days.
• Retirement Savings:
  Retirement savings programs where available.
• Disability Insurance:
  Short‑term disability coverage.
• Life Insurance:
  Life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Internal promotion opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Team‑oriented culture.
• Casual Dress Code:
  Comfortable attire encouraged.

This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally need to move about the office, reach in any direction, lift objects, and may exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), the policy is to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless undue hardship. Contact Human Resources for accommodations.

At MCI and its subsidiaries, we embrace differences and maintain a work environment free from discrimination. All employment decisions are based on merit and qualifications. MCI does not discriminate on any protected basis and adheres to all applicable laws. Qualified applicants with criminal histories may be considered according to local and federal requirements.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of duties. The employer may revise this description at any time. Neither the employer nor the employee may terminate employment at any time, for any reason.

• Entry level

• Full‑time

• Customer Service
• Consumer Services