Bank Call Center Representative - X10 Shift

Bank Call Center Representative - 4X10 Shift

Savannah, GA
Remote call center role that handles a wide range of banking inquiries and transactions, ensuring secure, accurate, and empathetic support.

• Respond promptly to customer calls and online inquiries.
• Investigate and resolve account‑related issues.
• Provide guidance on banking products and services.
• Accurately document all customer interactions.

• High School Diploma or GED.
• 1–2 years of customer service experience (banking preferred).
• Strong numeracy and communication skills.
• Availability for evening or extended hours.
• Must be authorized to work in the United States.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers depend on background/security investigation results.
• Must be willing to submit to drug screening. Job offers depend on drug screening results.

• Paid Time Off, Earn PTO and paid holidays.
• Incentives & Rewards: daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits:
  
  comprehensive medical, dental, and vision coverage after 60 days.
• Retirement Savings: available retirement savings programs.
• Disability Insurance: short‑term disability coverage.
• Life Insurance: options to safeguard loved ones.
• Supplemental Insurance: accident and critical illness insurance.
• Career Growth: internal promotion opportunities.
• Paid Training: learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code: comfortable while you work.

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre‑employment test.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.