Business Functional Specialist

Business Functional Specialist 1 in GAC Savannah

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission.

We are currently in our next generation of operations and looking to innovate and streamline in areas to improve our supply chain. Strong communication skills are required for this position as liaison with our business technology and the business they are supporting. SAP experience is a plus. Successful candidates have come from IT Project Management, Business Analysts, Operations Management, for example.

• Translates complex ideas clearly between business and technical teams
• Understands end‑to‑end processes and sees how changes affect the whole workflow
• Identifies inefficiencies and recommends practical, modern solutions
• Conceptualizes and articulates the future state in a way people can visualize
• Influences without authority and gains buy‑in across teams
• Anticipates resistance and helps teams adapt smoothly
• Communicates clearly and proactively at all levels of the organization
• Connects business needs to technology capabilities
• Uses data and evidence to support decisions and measure impact
• Balances strategic vision with hands‑on execution
• Understands user experience and pain points to ensure adoption
• Stays adaptable and learns quickly, especially as tools evolve

Bachelor's Degree in Business Administration, Information Systems, Computer Science required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 8 years experience supporting or acting as a SME for BT applications, including in‑depth transactional and cross‑functional process knowledge preferred.

Responsible for supporting Customer Support software solutions enhancements and sustaining activities. A large focus will be supporting new software initiatives while ensuring the integrity of the global template, as well as identifying, scoping and delivering on continuous improvement opportunities. Requires extensive knowledge of lean and project management techniques. Identifies where process improvements can be made, identifies software applicable solutions, creates the business case and works with the business and development team to develop the functional specification.