Customer Service Representative - Recorders Court

Overview

Are you ready to walk through the door of opportunity? The time is now to chase your dream! This is your opportunity to embrace a new beginning! If you are seeking a rewarding career in a fast-paced work environment, career progression and the chance to learn from the best, then we want you!

The Recorder’s Court administers justice with fairness, equality, and integrity, to resolve matters before the court in a timely manner, and to provide courteous and prompt service in a manner that inspires public trust and confidence. Our team of Deputy Court Clerks, Senior Deputy Court Clerks, Court Services Specialists, Chief Deputy Court Clerk, Administrative Clerks, Senior Administrative Assistant, Judicial Secretaries, Cashiers, Case Disposition Clerks, Customer Services Representatives, Court Services Technicians, and director, works collaboratively to maintain a professional court environment and manage the daily operations of the Recorder’s Court smoothly while upholding a safe environment where all employees can succeed.

As we continue to grow, the Recorder’s Court team is seeking a skilled individual with knowledge of court rules, legal terminology, practices and court room procedures, file and database management who is ready to assist with the day-to-day administrative of the Recorder's Court. Are you up for the challenge to join our amazing Recorder’s Court team?

• As the Customer Service Representative you will perform clerical and customer service support for department operations.
• Provides high-level customer service; assists customers with complex, service complaints, and discrepancies.
• Types, formats, edits, revises, proofreads and prints reports, correspondence, memoranda, contracts, agreements, technical charts, tables and other specialized materials.
• Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
• Distributes and accepts applications; assists customers.
• Receives, reviews, and prepares work orders; works with customers to identify service needs; ensures work orders are completed accurately; manages and maintains customer records; provides information to customers regarding codes and other regulatory requirements.
• Maintains filing system, records data correctly in general ledgers and activity logs, and prepares special or recurring activity status reports and spreadsheets. Receives and responds to inquiries and requests for service from the public and other personnel in person and by telephone.
• Explains policies and procedures to internal and external customers.
• Performs related work as assigned.

High School diploma or GED equivalent plus two (2) years of experience in customer service, billings, finance, bookkeeping; or an equivalent combination of education and experience.

Work Location:

133 Montgomery St.

Work Hours:

8 am - 5 pm

Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.

• Knowledge of the principles and practices of governmental accounting.
• Knowledge of municipal auditing principles and practices.
• Knowledge of City budgetary policies.
• Knowledge of relevant local, state, and federal regulations.
• Skill in developing short- and long-range plans.
• Skill in establishing priorities and organizing work.
• Skill in creating computerized spreadsheets.
• Skill in the completion of complex financial audits.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.

Women, Minorities, and Veterans Are Encouraged to Apply!