Manager of Perishables

Additional Considerations (if any) Job Description

Job Title: Manager of Perishables

Department: Grocery

FLSA
:
Exempt

The Manager of supports the Store Director in overseeing daily operations, ensuring excellent customer service, efficient workflows, and the achievement of sales and operational goals. This role involves leading and developing employees, maintaining high standards of performance, and stepping in for the Store Director when necessary. Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves honesty, integrity, friendliness, caring for customers and employees, demonstrating sincerity, respect, and high levels of ethics and morals.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

Regional Vice President(s);
District Store Director or Store Director, Assistant Store Director or Store Manager

Positions that Report to you:
All store employees

• Assist the District Store Director of Store Director and Assistant Store Director or Store Manager in supervising and directing all store employees, ensuring alignment with company goals and standards.
• Provide coaching, training, and development opportunities for employees to build a strong, high-performing team.
• Handle employee relations issues, including conflict resolution, with support from the Store Director and HR as needed.
• Act as a role model for excellent customer service and teamwork.
• Maintains a positive attitude and creates an environment that nurtures positive employee morale, friendliness and fun.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Assist in managing store operations, including opening and closing procedures, scheduling, inventory control, and ensuring a clean, organized, and safe store environment.
• Coordinate and oversee daily workflows to maximize productivity and efficiency.
• Ensure all equipment and store systems are functioning properly and coordinate repairs as needed.
• Collaborate with the Store Director to develop and implement strategies for growth and efficiency.
• Coordinates and participates in the recruiting, hiring, orientation, and training of store employees and is responsible to reflect the diversity of the communities in which they serve.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Assists in determining the appropriate balance between customer service and cost of labor for their market.
• Fosters a positive, inclusive, and results-driven work environment.
• Helps develop pricing structure and merchandising to plan and meet established goals.
• Assists department heads to develop appropriate criteria to meet their individual department goals.
• Assist in overseeing merchandising efforts, ensuring shelves are stocked, displays are appealing, and pricing is accurate.
• Help manage inventory levels, including ordering and restocking, to minimize waste and prevent out-of-stocks.
• Support the execution of promotional strategies and seasonal displays.
• Represents the company in a positive manner and participates in local and company-wide community activities.
• Encourages employee involvement in company-wide activities as well as local and company-wide community activities.
• Helps to ensure the store’s procedures are in place regarding safeguarding of financial assets.
• Reviews competitors pricing and stays abreast of new items on a regular basis.
• Maintains store operations in accordance with Hy‑Vee’s policies, individual store guidelines, and procedure manual, Code of Ethics, and any applicable local, state and federal laws. Adheres to company policies and individual…