Assistant Night Stock Manager

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Additional Considerations (if Any)

Overnight shifts, must be 18+.

At Hy‑Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Assistant Night Stock Department Manager

Grocery

Non‑Exempt

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Assists in supervising Night Stock employees. Ensures the trucks are unloaded and merchandise is stocked and stored in an appropriate and orderly manner.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and reports to:
District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home;
Night Stock Department Manager. Positions that report to you:
Night Stock Employees.

• Maintain a positive attitude; create an atmosphere of friendliness and fun through flexibility and teamwork.
• Generate a friendly atmosphere by encouraging employees to greet and speak to customers; provide prompt, courteous, and efficient service to customers and set a good example.
• Set the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smile and greet customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Make an effort to learn customers’ names and to address them by name whenever possible.
• Assist customers by (examples include):
  • Escorting them to the products they are looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to customers who call.
• Order products from warehouse; pre‑orders, orders from grocery to dock, pre‑orders for grocery, non‑food and supplies; walk store and review needs; prepare per‑orders and coordinate work with assistant managers; assign duties to part‑time employees.
• Supervise night stock crew; assign work duties and hold consultations with employees.
• Supervise and direct assistant managers, departments, and custodian crews.
• Review RPM system; set up, inventory each section of sub‑dock, understock and back stocks, set triggers for reordering, maintain system, remove damage and mix picks, remove inventory used by departments from grocery, generate order and review it.
• Unload trucks and break down pallets; pull pallets to back room, break down pallets to match up with the aisle, sort items from pallets to like items from the warehouse as necessary.
• Check in vendor deliveries piece by piece (example: pop, bread, chips, etc.).
• Supervise drop shipment and direct store deliveries.
• Write schedule for night stock.
• Monitor time‑off requests, vacation requests, and sick call‑ins.
• Review and monitor weekly overtime hours.
• Train new employees for facing pull downs, order tags, UPCs, checking, sacking, stocking, etc.
• Train new employees on handling registers, customer service, and department services.
• Monitor productivity and review individually with crew members.
• Understand and troubleshoot the repair of store equipment including electrical and cash register systems, coolers and compressors, machine room, display cases, etc.
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.

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