Shift leader, Retail

Overview

Position Overview:

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

• Demonstrates mastery of the tasks of a Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with a commitment to Make Fun Happen
• Think strategically about maximizing product sales and waste management
• Maintain ownership of the store appearance and overall store look and feel
• Be knowledgeable about the daily deployment and the roles and responsibilities involved
• Communicate effectively on the floor during the shift
• Address the needs of the team and guests before issues arise
• Understand shift priorities and delegate objectives and tasks accordingly
• Take ownership for the current shift and the upcoming shift
• Ensure the team executes SOP and quality standards consistently
• Coaching and feedback to Team Members to ensure high performance
• Train team on role responsibilities, product knowledge and promotions
• Perform administrative tasks with integrity (e.g., bank deposits, inventory, store product orders) as assigned
• Develop Team Members and discuss career growth
• Demonstrate core values:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Model positive behavior, inclusivity, and responsible leadership
• Make decisions confidently as the Manager on Duty and remain calm under pressure
• Bring joy to leading the team, serving guests, and engaging with the community
• Seek to create a culture of service and growth for others
• Provide constructive feedback and coaching to drive improvement
• Encourage feedback and growth opportunities for personal development
• Foster an inclusive and inspiring culture on every shift
• Proactively pursue development and feedback opportunities

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

• High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

The physical requirements for this position include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, or the ability to meet these requirements with or without reasonable accommodations.

The duties may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at its discretion. This description is not all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are equal opportunity employers. We prohibit discrimination and harassment based on protected characteristics. If you require accommodations due to a disability or other need, please let us know.