Field Services Engineer - Minnesota

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Role Summary

As a Field Service Engineer at Associated Bank, you'll be the hands-on expert ensuring our technology and hardware run seamlessly across the organization. You'll support colleagues by resolving hardware issues, managing equipment deployments, and maintaining IT standards that keep our teams productive. This role offers the opportunity to work across diverse technologies, collaborate with multiple teams, and grow your technical and customer service skills.

Key Accountabilities

• Respond to on-site service requests and resolve hardware issues efficiently using company-provided tools and parts.

• Troubleshoot and repair laptops, desktops, and other IT hardware to maintain high performance and reliability.

• Manage laptop deployments, returns, and configuration requests to support colleague transitions.

• Diagnose computer and IP phone connectivity issues to determine network, software, or hardware root causes.

• Execute project requests for equipment installation, removal, or relocation, ensuring feasibility and cost-effectiveness.

• Collaborate with IT and training teams to develop and maintain accurate hardware documentation and procedures.

• Perform preventive maintenance, inventory audits, and data updates to keep IT assets accurate and operational.

• Support executive meetings and events by providing A/V and laptop setup and troubleshooting.

Required

• Associate's degree in Computer Servicing, Network Servicing, Electrotechnical Technology, Technical Writing, or equivalent experience

• 2+ years in PC, laptop, server, and printer troubleshooting and repair

• Experience with Microsoft Windows 10/11, Server 2012, and Microsoft Office Suite

• Knowledge of IP telephone servicing and Cat5e-Cat6 network cabling

• Reliable transportation and valid driver's license

Preferred

• 4+ years in advanced hardware troubleshooting and repair

• Experience with Cisco networking hardware and Apple devices

• Technical writing and documentation experience

• HP, Data Card, and Lexmark Service certifications (or ability to obtain within one year)

Why You'll Love Working Here

At Associated Bank, you'll be part of a supportive and collaborative culture that values innovation, learning, and community. You'll gain hands-on experience with a range of technologies while helping our teams deliver exceptional service. We invest in your professional growth through training and certification opportunities.
Apply today to make an impact and grow your career with us!

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.

• Paid time off to volunteer in your community.

• Opportunities to connect with others through our diversity-focused
  
  Colleague Resource Groups.

• Competitive salaries with professional development and advancement opportunities.

• Bonus benefits including well-being programs and incentives, parental leave,an employee stock purchase plan, military benefits and much more.

• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.

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Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure…