Sergeant - Sault Ste. Marie, MI

Summary

The Sergeant is a frontline shift supervisor responsible for coordinating and supervising daily guard operations across multiple posts during their assigned shift. They are the third most senior on-site. Sergeants play a crucial role in maintaining post coverage, verifying officer readiness, and responding to incidents in real‑time. They serve as a direct supervisory presence for Security Officers, ensuring adherence to post orders, appearance standards, and operational procedures.

As part of our layered supervisory model, Sergeants provide essential oversight that reinforces continuity, compliance, and contract performance.

• Supervise Security Officers and during assigned shifts to ensure full contract compliance and performance to standard.
• Conduct shift briefings, communicate operational updates, and reinforce site‑specific protocols and safety priorities.
• Validate post assignments, verify officer presence and readiness using biometric and digital systems (e.g., Mobohubb, Findd), and adjust coverage as needed.
• Conduct random and scheduled post inspections to verify compliance with General and Site Specific Post Orders, SOPs, and appearance requirements.
• Support incident response efforts, including coordinating initial actions, notifying the Lieutenant, Captain or Deputy PM, and preparing incident reports.
• Provide coaching and performance feedback to officers, and document any infractions for review by the Captain and PM.
• Submit shift logs, inspection forms, and field reports to inform ongoing performance monitoring and QCP activities.
• Train and mentor staff and new officers, fostering consistent standards of professionalism and operational knowledge.
• Maintain readiness to step in at posts if necessary, especially during coverage shortfalls, emergencies, or transitions.

Receives general direction from the Lieutenant, Captain or Project Manager. Exercises direct supervision over 1-5 Security Officers. Provides input to the management in regards to operation, status of posts, and Security Officers.

• Problem Solving – Identifies and resolves problems promptly;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem‑solving situations;
  Uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others’ ideas and tries new things.
• Oral Communication – speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication – Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities;
  Exhibits objectivity and openness to others’ views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Diversity – Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity, Promotes a harassment‑free environment; builds a diverse workforce.
• Ethics – Treats people with respect;
  Keeps commitments; inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support – Follows policies and…