Budtender​/Reception - Seasonal

Overview

The Fire Station, LLC operates as a series of Marijuana Establishments within the Upper Peninsula of Michigan. TFS holds valid state and municipal operating licenses and strives to exceed compliance standards at the highest level. Beginning in 2019 with less than ten employees, our business is now growing rapidly and welcomes new employees who are interested in a career in the cannabis industry.

As a Marijuana Retail Establishment, our operations involve welcoming customers 21+ years of age into our establishment to view and purchase high quality marijuana products. A team of employees all work together to provide customers with top notch customer service and cannabis knowledge to aid them in their cannabis experience.

Budtender/Reception - Part Time

Roles - Receptionists are the first point of contact for customers when they enter the facility. They greet customers, gather the required information, and grant them access into the budroom. Bud tenders perform the core interaction with the customers, the salesperson of cannabis products. Bud tenders and receptionists are knowledgeable about a variety of cannabis products, and can provide detailed descriptions and explanations of products to customers.

Bud tenders help customers find products specific to their needs and perform sales transactions, while restocking products on the sales floor as necessary.

• Welcoming and greeting new customers in a thoughtful and polite manner
• Answering phone calls, responding to emails
• Stay updated on current available products for sale within the facility and general cannabis knowledge such as purchase limits to answer general questions from customers
• Must thoroughly check IDs to make all customers are of legal age, permit entrance onto the sales floor
• Responsible for properly completing sales transactions, recommends products to customers
• Utilizes the point of sale (POS) system to complete transactions
• Monitors product quantities, labeling, and restocking activities
• Responsible for assisting with facility compliance by following rules and standards with inventory restocking and completing transactions
• Ensure that products being sold to customers match the METRC and related tracking information associated with that product
• Collecting and counting cash; identifying potential fraud cash bills
• Responsible for keeping the budroom display shelves and workspace clean and presentable for customers including general cleaning procedures, i.e. mopping, sweeping, vacuuming
• Complete and sign required checklists for end of shift duties, including sanitation and facility upkeep
• Occasionally asked to train new TFS staff on policies, procedures, and job shadowing

• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent interpersonal and conflict resolution skills
• Excellent organizational skills and attention to detail
• Strong analytical, mathematical and problem solving skills
• Strong leadership skills
• Ability to prioritize tasks
• Works well under pressure and deadlines, ability to multitask
• Must be able to remain calm and collected in a busy retail environment
• Must have excellent cash handling abilities
• To guide customers through the customer service experience in its entirety which includes check in, sales, product selection, and checkout process
• Ability to bend and stand while reaching below and above counter-height for products
• Ability to move frequently around the sales floor to the checkout with a customer and pack up their products

• Must have adequate cannabis product knowledge
• Must have at least 1 year of experience in a retail or similar setting
• Must have 1 year experience using POS systems
• High school education required, higher education preferred

• State & Municipal Law - TFS operates in full compliance with all rules and regulations enforced by the State of Michigan’s Department of Licensing and Regulatory Affairs (LARA) and Cannabis Regulatory Agency (CRA). Further, TFS operates in full compliance with the rules and regulations of each municipality they are located within. To operate in compliance with…