Client Services Rep​/Window Clerk - IL 1st Shift

Client Services Rep / Window Clerk - IL 1st Shift

We are hiring for a Client Services Representative/Window Clerk. In this position, you will be responsible for customer service on the phone, through email and at the service window. This full‑time hourly position will report to the Warehouse Manager and be primarily responsible for assisting the warehouse staff, customers and truck drivers. The shift is 8:30 am–4:30 pm, Monday‑Friday.

• Answer phones, voicemails and emails in a professional and prompt manner
• Have working knowledge of the company and customer computer systems
• Accurately and timely enter data as required
• Able to prioritize and balance multiple tasks at the same time
• Willing to double check orders on warehouse docks
• Other duties may be assigned as business needs
• Check drivers in and out and know the associated paperwork; maintain the dock door board, manage and accurately utilize the Open Dock application, and enter correct data in Autosig
• Work closely with the lead and warehouse employees; communicate via radio
• Schedule outbound trucks as needed

• Excellent respectful communication skills with customers and employees
• Working knowledge of MS Word and Excel
• Self‑motivated and works well with limited direction

• Strong attention to detail
• Working understanding of Microsoft Office, WMS, SAP, and Excel
• Previous forklift experience is a plus

• Competitive wages and opportunities for advancement
• Medical, dental, vision, critical illness, accident, and flexible spending plans available
• Company‑paid short‑/long‑term disability, life insurance and employee assistance plans
• Company‑paid time‑off (PTO), sick leave, and holiday pay
• Retirement 401(k) plan with discretionary employer match and profit sharing
• Referral bonus, wellness programs, clothing allowance, safety shoe and safety glasses reimbursement