Shift leader, Restaurant​/Food Service

At Caribou Coffee we create day‑making experiences that spark a chain reaction of
GOOD
! This is our purpose. Our team brings this to life by focusing on what’s really important around here –
TEAM, GUEST, BUSINESS
! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life‑long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Think strategically about maximizing product sales and waste management
• Demonstrate “total store vision” to take ownership of the look and feel of the store
• Be knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverage effective communication on the floor during the shift
• See the needs of the team and guest and address situations before they become problematic
• Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks
• Take ownership not only for the current shift, but also for the shift that follows
• Ensure the team is executing SOP and quality standards correctly and consistently
• Actively – and in the moment – coach and give feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
• Train team on role responsibilities, product knowledge and promotional items
• Perform administrative tasks with integrity and to completion, including, but not limited to, bank deposits, inventory, store product orders and others as assigned
• Actively develop Team Members and converse about career and professional growth
• Bring the Core Values to life in all that you do:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Take ownership for your impact on others and actively manage how you show up
• Demonstrate confidence and own the decision‑making responsibility of being the Manager on Duty
• Be resilient under pressure and maintain a calm presence in critical moments
• Bring joyfulness to leading the team, serving guests and being a community member
• Seek to be of service and create success for others
• Show enthusiasm and curiosity to be a subject‑matter expert and help others grow
• Demonstrate humility and curiosity needed to lead a diverse group of people and show eagerness to grow and learn
• Give powerful feedback and focus on coaching the team from commitment, not compliance
• Take ownership, be eager, and make a positive impact on others
• Seek to create an inclusive and inspiring culture on every shift with every team member
• Takes full ownership of personal development and actively seeks feedback and growth opportunities

• At least 1 year of leadership, restaurant, retail or customer service experience, or be properly trained and approved by Caribou Coffee to act as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends
• Must be at least 18 years of age
• High school diploma or GED equivalent (preferred)
• A valid driver’s license and reliable transportation (preferred)

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

$12.75 – $21.25 per hour

• Starting pay is subject to local and state minimum wage regulations
• Ranges reflect what the employer reasonably and in good faith expects to pay for this position

880 18th St NW, Sauk Rapids, Minnesota, 56379

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.