Account Representative

For over 50 years KENT OUTDOORS has been the ultimate destination for outdoor enthusiasts, offering a curated collection of industry-leading brands driven by the pure pursuit of adventure.

KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We’re a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water.

Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, Fat Sac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O’Brien, and Onyx.

We are seeking a highly motivated candidate to provide prompt, courteous customer service and sales support for the company. This person serves as the liaison between the customer (think business to business accounts) and the company and performs general customer service and sales operations tasks to support the company and project a professional image through in-person, phone, and email interaction. Qualified candidates must possess strong customer service skills, excellent communication and organizational skills, math/accounting skills, and can work independently as well as in a team environment.

• Process customer orders received via email, website, EDI or other PO forms.
• Review product price and availability and orders in the company ERP system (Microsoft D365 platform).
• Create customer accounts for new customers in Microsoft D365 and daily entry of customer orders.
• Follow up on customer inquiries and update customer records as necessary.
• Answer phones/email and direct and/or respond to customer inquiries accordingly.
• Assist in documenting and handling customer complaints and or warranties.
• Communicate with off-site warehouse regarding ship dates, freight charges, follow-up and track orders.
• Manage and process customer returns or credits.
• Perform general clerical and support duties.

• Associate or bachelor’s degree in business, sales, communications, finance or related field preferred. 2+ years of customer service or account representative experience.
• Experience working with Microsoft D365 is highly preferred.
• Proficient with Microsoft office programs including Excel.
• Ability to multi-task, organize, attention to detail and prioritize work.
• Strong Math/Accounting skills.
• Efficiently define, analyze and resolve issues by breaking them down, and utilize resources to investigate and solve the problem.
• Excellent verbal, written, and interpersonal skills with team members, customers, and vendors.
• Ability to collaborate and function in a team environment as well as work independently.
• Self starter, takes initiative and has excellent time management.
• Ability to analyze complex data sets to drive strategic decision making.

You go “all out.” You tend to approach everything you do with velocity. From your next exhilarating outdoor adventure to scaling meaningful peaks at work, you act with speed, direction, ethics, and forethought. Your efficiency is rooted in the knowledge that resources are not infinite. You are goal-oriented and focused on outcomes. When you see a challenge or obstacle to overcome, you jump in collaboratively to find a solution;

team achievements should be celebrated more than individual performance. You are compelled to share your perspective because it is rooted in experience and synthesis thinking - you know that healthy debate yields better decisions. You are humble despite your impressive past accomplishments. Your communication style is honest and forthright, yet empathetic, with everyone.

KENT Outdoors is proud to be an Equal Opportunity Employer.