Medical Receptionist

Apply for the Medical Receptionist role at American Family Care
, the nation's leading urgent care provider with over 200 clinics across 26 states.

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

At American Family Care, we're not just treating patients – we're revolutionizing how people access healthcare. We're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

You're not just answering phones – you're our revenue protection specialist and patient financial counselor. Your precision with insurance verification directly impacts both patient experience and our clinic's financial health.

• Master Insurance Verification: meticulously verify coverage before services are provided, prevent claim denials, and maximize revenue capture.
• Excel at Financial Counseling: confidently explain costs, billing processes, and insurance complexities to patients.
• Solve Billing Problems: proactively identify and resolve insurance discrepancies and billing issues.
• Drive Patient Satisfaction: deliver exceptional service during difficult financial conversations.
• Be the Face of AFC: greet patients warmly and professionally.
• Own the Front Desk Flow: process payments, schedule appointments, and manage patient check-ins efficiently.
• Protect Patient Information: maintain organized records while strictly following HIPAA regulations.

• You have experience with insurance verification and medical billing.
• You can explain complex insurance concepts to frustrated patients with empathy and clarity.
• You're obsessively detail-oriented – a single digit error in an insurance  cost thousands.
• You’ve worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
• You’re tech-savvy with medical billing software and EMR systems.
• You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
• You maintain a positive attitude even when dealing with challenging financial conversations.

• Develop highly marketable skills in medical billing and insurance.
• Receive specialized training in insurance verification and patient financial counseling.
• Make a dual impact: help patients navigate costs while ensuring the clinic remains financially healthy.
• Build transferable clerical and revenue cycle management skills.
• Be part of healthcare innovation expanding nationwide.
• Clear Career Path: grow with AFC into roles such as Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor.

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

• Location:
  
  Our state-of-the-art urgent care facility
• Schedule:
  
  Full-time with flexible shifts (evenings/weekends a must)
• Requirements:
  • High school diploma preferred; X‑Ray Tech, Medical Assistant or related certification is a plus
  • Current CPR or Basic Life Support (BLS) certification is required

Join the AFC team that's redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin's vision to provide the best healthcare possible in a kind and caring environment.

AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are…