Pharmacy Concierge Technician

Overview

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A Pharmacy Concierge Technician is a mid-level position in the pharmacy with responsibilities both in the pharmacy and within the hospital. This team of technicians coordinates between hospital units and the pharmacy to ensure patient discharge medications are received, processed, and any issues resolved prior to the patient s discharge from the hospital. A candidate with strong communication, problem-solving skills, and retail/community pharmacy experience would be a good fit for this role.

This position supports the outpatient retail Apple Pharmacy istopher’s Hospital for Children.

Pharmacy hours of operation are Monday to Friday 8:30am to 7pm and Saturday 9:30am to 3pm, Sunday Closed. Shifts are between 8 to 10 hours, with rotating weekends and holidays.

• Collaborates with internal team members to gather appropriate paperwork, prescription billing information, and/or prescriptions.
• Answers inbound telephone calls and triages calls to appropriate staff.
• Responsible for creating a patient profile in the pharmacy information system.
• Enters all necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions.
• Supports all Concierge Service related activities from prescription intake to bedside delivery at time of patient discharge.
• Complies with all established regulatory and organizational policies and procedures.
• Participates in program marketing and promotional campaigns.
• Assists in establishing policies and procedures specific to the Concierge Services Program including; indigent drug program, Patient Assistance Programs, and Pharmacy exception processes.
• Serves as primary Ambulatory Pharmacy resource to facilitate access and resolve all required discharge medication related issues, including but not limited to formulary/coverage issues, copay issues, patient assistance program eligibility, and other indigent programs.
• Prepares inventory reports for pharmacist review to purchase.
• Submits, receives, and places inventory in stock by utilizing knowledge of order placement, receiving, and merchandising.
• Provides follow-up to patients and family for pharmaceutical needs and/or additional eligibility information to ensure ongoing medication access.
• Works with appropriate departments and internal patient care team members regarding patients who have limited financial resources for prescription medication and collaborates as required to create medication access to support discharge preparations.
• Collaborates with internal team members, insurance companies, drug manufacturers, and prescription benefit administrators to coordinate drug coverage or resolve denials.
• Provides education to pharmacy and other patient discharge related departments regarding current policy and process as it pertains to the patient assistance program and pharmacy exception process.
• Participates in achieving clinical and business goals and metrics for the Ambulatory Pharmacy Concierge Program.
• Assembles data and prepares concierge program reports.
• Performs other duties as assigned.

Requires a minimum of three (3) years of experience in a community-based retail or hospital outpatient pharmacy or equivalent training and experience. Additional experience in any hospital setting or “lead” Technician experience is a plus. Associate’s Degree program preferred. CPHT is preferred. By May 2026, all pharmacy technicians are required to obtain either a Pharmacy Technician Trainee license or a Pharmacy Technician license issued by the state of Pennsylvania.

Employees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license. For further information, please consult the Pennsylvania Board of Pharmacy.

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