Follow Up Specialist; Cox Automotive Fleet Client Solutions Delivery

Why Consider This Job Opportunity

• Hourly base pay rate up to $22.69/hour, with potential for bonuses and incentives
• Exceptional work‑life balance with flexible time‑off policies and accommodating work schedules
• Comprehensive healthcare options for individuals and families
• Generous 401(k) retirement plans with company match
• Professional development and continuing education opportunities
• Inclusive parental leave policies, pet insurance, employee discounts

• Manage logistics of fleet operations, ensuring prompt maintenance and repairs of vehicles
• Handle inbound calls efficiently and accurately gather customer requirements
• Enter data promptly while recording unit locations and ensuring accurate billing information
• Make outbound calls to obtain updates on open events and keep customers informed
• Collaborate with roadside dispatchers to resolve any issues that arise

• High school diploma or GED
• Up to 2 years of experience in a related field
• Strong customer service experience
• Ability to multitask and problem‑solve effectively
• Availability for variable work schedules, including weekends and evenings

• Degree in a related discipline or industry experience

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic in accordance with applicable law.