Customer Success Manager

About our Team

At Lexis Nexis Intellectual Property, we believe that whenever a person works on a patent and understands the future trajectory of a specific technology, that person has the potential to fundamentally change how society operates. As a part of the Lexis Nexis Reed Tech division, we are proud to directly support and serve these innovators in their endeavors to better humankind.

We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations, and ultimately achieve superior results. Our overall success is measured by how well we deliver these results.

The Customer Success Manager position serves as a subject matter expert for the Lexis Nexis Intellectual Property (IP) product suite. The Customer Success Manager drives customer awareness regarding the value and competitive differentiators of our products by conducting presentations, training, and demonstrations. Through these activities, the Customer Success Manager drives usage and preference and uncovers leads and opportunities to help drive revenue and POS.

Remote locations will be considered.

• Take action to increase awareness and drive usage and preference of LN content, products and services
• Identify and target revenue and growth opportunities within assigned market and/or accounts
• Demonstrate deep product knowledge, act as internal resource for Product, Sales and Marketing teams
• Create and deliver specialized customer presentations to drive usage and communicate the value proposition and competitive differentiators
• Provide support and training for the sales team through joint calls, demonstrations and training
• Research the competitive landscape to present analyses of the market to Product, Segment and Marketing

• BS/BA degree or equivalent experience
• 3+ years experience in a customer facing role
• Excellent communication skills (verbal, written and presentation)
• Experience working collaboratively with cross-functional teams
• Ability to travel (approximately 25%)

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.  

to access benefits specific to your location.

Lexis Nexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. U.S. National Base Pay Range: $71,600 - $119,400.

Geographic differentials may apply in some locations to better reflect local market rates.

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