Account Manager

About Lillio (formerly HiMama) and Our Mission:

At Lillio (formerly HiMama), we are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for high-quality early care and education and helping early educators focus on what matters most for children’s successful development and learning: relationships, play, creativity, and loving, nurturing caregiving. We are a social-purpose business and certified B Corporation with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff.

If you are excited about being part of an impact-driven business, focused on making a difference in the early childhood education industry, Lillio is the place for you.

Lillio is a Series B, private-equity backed business and we're proud to be part of the Bain Double Impact portfolio. Lillio is recognized as an industry leader, most recently selected by Fortune in 2023 for their "Impact 20" list, which highlights organizations that have built their business models around world-changing ideas to solve social and environmental problems.

$65,000 - $70,000 a year

We're Looking for….

Passionate, ambitious, and confident Account Managers who want to challenge themselves in a fast-paced, high-growth work environment. Ideal candidates enjoy connecting with customers as much as they love the challenge of hitting individual and team targets. They get excited when presented with a new challenge and have strong attention to detail and problem-solving skills. Finally, they’re looking to make an impact on the world beyond dollars and cents - working with a social enterprise they’ll have the opportunity to improve outcomes for hundreds of thousands of children worldwide.

As an Account Manager, you will be working directly to empower Early Childhood Educators and influence learning outcomes for children aged zero to five.

The Revenue Team

The revenue teams at Lillio are a high-energy, collaborative and ambitious team that is striving to drive accelerated growth of our business. We have a strong team mentality and a desire to work hard and win to support our customers. The AM team specifically is a high-energy, close-knit, and ambitious team that is striving to drive accelerated growth of our business!

This includes influencing product and marketing decisions, problem solving, and a whole lot of persuasion. Every day is a new challenge and every team member has a lot of responsibility, but we work closely together to ensure everyone is kicking butt in their role.

How You’ll Make an Impact:

Client Relationship Management
:
Serve as the primary point of contact for assigned accounts, fostering strong, long-term relationships.

Customer Support
:
Address customer inquiries, troubleshoot issues, and provide expert advice on best practices.

Account Growth
:
Identify opportunities for upselling or expanding product offerings within existing accounts (with an emphasis on Billing and Payments customers). You will also be responsible for handling price negotiations and upcoming renewals

Pipeline Management
:
Responsible for a portofilio of roughly 200 customers where you are booking and managing online demos. You will be responsible for prospecting, discovery, presentation, negotiating and closing opportunities with existing accounts

High performance
:
Consistently meeting monthly, quarterly and annual individual and team targets

Collaboration
:
Work closely with sales, product, marketing and customer success teams to ensure a smooth and effective customer experience.

Customer Advocacy
:
Collect customer feedback and advocate for their needs with the product team to drive continuous improvement.

Reporting & Documentation
:
Maintain detailed records of customer interactions, progress, and feedback using CRM tools.

What You Bring to the Table:

Experience
: 2+ years in account management, customer success, or a related field. Experience in the education or tech industry is a plus.

Strong Sales

Skills:

Demonstrated ability to…