Reporting to the Hardware Manager, with daily assignment of either working on the sales floor or at the check-out, responsibilities for this position include the following:
To come to work with a positive, professional approach and attitude.
To be dependable for all scheduled shifts.
To provide excellent customer service by building trusted relationships with customers through knowledge, guidance and support in a manner which will promote the sale of merchandise and meet the needs, requirements and expectations of the customer.
To perform general housekeeping duties and adhering to merchandising standards
To perform carryout services for customers as requested.
To stock shelves and display areas with merchandise and ensure proper pricing labels are applied.
To advise the Hardware Manager of special or out-of-stock merchandise requested by customers.
To resolve minor complaints in accordance with general sales policy and to refer more serious complaints to the appropriate personnel.
To operate the point-of-sale system and prepare daily reconciliation as assigned.
To process customer returns up to the amount designated by management.
To maintain a constant alert against the unauthorized removal of merchandise.
Under the direction of management, to aid in training team members in the general operation of assigned sections.
To perform inventory counts.
To be familiar with and adhere to Saskatoon Co-op policies and procedures.
Other duties as assigned.
Qualifications
Applicants must be strongly service-oriented and motivated, and capable of serving and assisting customers in a courteous and efficient manner.
Applicants must be prepared to increase product knowledge and improve selling techniques through special courses, product clinics and training sessions.
Applicants must possess sufficient experience of Hardware and Building materials to effectively operate in all areas of the department.
Applicants must possess specialized knowledge and a minimum of two years’ experience in one or more of the following areas: plumbing, electrical, heating, paint, or tools.
Must have the demonstrated ability to fulfill physical job requirements including: lifting and carrying of 50-75 lbs of force occasionally, 10-20 lbs of force constantly, and the ability to climb ladders.
Estimating experience will be considered an asset.
Must be able to work mornings, afternoons, evenings, and weekends
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*a combination of relevant education and experience may be considered.
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