Assistant Manager, Guest Experience | Midtown

Assistant Manager, Guest Experience | Saskatoon Midtown

Join to apply for the Assistant Manager, Guest Experience role at lululemon.

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth‑focused environment for our people.

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow.

As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.

Leadership and People Management

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Engage team members by helping them understand how their work supports the success of the store and lululemon overall.
• Implement the Store Manager’s People vision for the store and cascade to team members.
• Support Store Manager in hiring and building a strong and diverse team.
• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and continuous development check‑ins.
• Lead performance management activities, including direct feedback, continuous check‑ins, facilitation of team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
• Address employee concerns or issues and partner with internal support when appropriate.

Guest Experience And Community

• Lead an exceptional guest experience on the floor by assessing the level of guest connection and technical product education.
• Provide retail floor leadership to team members, making in‑the moment decisions to maintain efficiency and effectiveness.
• Resolve guest feedback and address emergent issues, including guest escalations and urgent requests.

Operations, Product, and Strategy

• Partner with other managers to review business data and metrics (e.g., P&L) to inform planning processes.
• Maintain strategic product presentation/visual merchandising, ensuring product recovery, restock, destock, or minor visual merchandizing changes are accomplished.
• Open and close the store in accordance with procedures.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

• Accountable for delegated aspects of controllable budget and labor hours.

People Management

• Leadership role directly responsible for a subset of store employees as delegated by the Store Manager.

• Inclusion & Diversity:
  Creates/supports an inclusive environment that values/celebrates differences.
• Integrity:
  Behaves in an honest, fair, and ethical manner.
• Leadership:
  Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people.
• Guest
  
  Experience:
  
  Actively creates an inclusive, high‑caliber experience for every guest through team members.
• Team Building:
  Creates and develops teams that maximize accomplishments.
• Decision Making/Problem Solving:
  Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
• Strategic Thinking:
  Sets strategies aligned to the vision and values of the company to achieve goals.
• Change Management Leadership:
  Leads others through change processes…