Senior Manager, Retail & Small Business Lending

Employment Type: Full-time

The Senior Manager, Retail and Small Business Lending provides strategic and operational leadership for retail and small business advisory services and the lending administration function. This role leads a high‑performing team, drives business growth, strengthens risk management practices, and ensures exceptional member experiences.

• Lead, coach, and develop a team of retail and small business advisors and lending administration staff.
• Create a positive, collaborative, and results‑focused team culture that values accountability and continuous improvement.
• Oversee day‑to‑day operations and ensure efficient, consistent service delivery.
• Build strong relationships with members, partners, and internal stakeholders.
• Identify growth opportunities and implement process improvements in collaboration with Credit and Risk.
• Approve loans and exceptions within delegated lending limits.
• Proactively identify and manage risks related to retail and small business lending.
• Communicate clearly with teams and leadership, providing meaningful performance and strategy updates.

• A confident, engaged team that understands expectations, works collaboratively, and consistently delivers results.
• Members experience responsive, knowledgeable, and relationship‑focused service.
• Retail and small business lending operations are well‑run, efficient, and risk‑aware.
• Decisions balance business growth with sound judgment and policy alignment.
• Communication is clear, respectful, and adaptive to different audiences and situations.
• Continuous improvement is embraced, with teams open to feedback, change, and innovation.

• Proven leadership experience with a strong focus on coaching, collaboration, and performance development.
• Strong business and financial acumen within retail and/or small business lending.
• Ability to balance strategic thinking with practical, operational decision‑making.
• Confidence building relationships, navigating change, and influencing outcomes.
• Clear, respectful, and adaptable communication style.
• Sound judgment and a risk‑aware, member‑focused mindset.

• Make a meaningful impact on members, colleagues, and the community.
• Lead within a values‑driven credit union that emphasizes trust, accountability, and collaboration.
• Opportunity to shape strategy, develop people, and drive continuous improvement.