Administrative Assistant Dental Clinic

Administrative Assistant Dental Clinic

Primary

Purpose:

This position provides administrative support to a diverse group of patients, students, staff, and dentists within a clinical dentistry setting to support the delivery of patient care and the clinical student experience. The position is responsible for providing continuity of care and ensures timely, efficient, and effective service and contributes to an environment that values the beliefs, need, and contributions of a culturally diverse community.

Nature of Work: As a part of teaching and learning, the College of Dentistry has a strong commitment to patient care and clinical experience for its students. Reporting to the Director of Clinics, under the direction of the Assistant Dean of Clinics, the Clerical Assistant works with dental students, dentists, staff and community clinics to support the teaching, learning, and patient care functions from a coordination, administration and technical perspective.

The position provides excellent, culturally responsive service to all and must have a good overall understanding of Clinic and College policies and processes to appropriately meet the needs of the patients and students.

Due to high volumes of work in a busy clinical environment with frequent interruptions, this position requires the ability to multi-task with speed and accuracy as patient care and clinic income are directly affected. This position has little control of the work pace as pace is driven by clinic and student activity. This position works independently to ensure the efficient operation of the dental clinic while providing front line reception duties.

Discretion is required as this position is privy to and works with sensitive and confidential patient information.

Clinics include 84 operatory general purpose Education Treatment Clinic, a 6 unit Fellowship Specialty Clinic, a 5 unit Oral Surgery Unit, and a Radiology Unit. Clinical Support Services has responsibilities with DMD, Dental Therapy, Dental Hygiene, Dental Assisting and Pre-clinical Labs. Additionally, the College has several outreach clinics which the Clinical Administration office will support.

Typical Duties:

Qualifications

Education: Completion of Grade 12 and relevant post-secondary education and work experience are required. Completion of a dental program would be an asset.

Experience: At least two years of recent work experience in a dental clinic is required. 3-5 years’ experience in an administrative or coordination role.

Skills: