National Manager, Business development

The National Manager, Business Development - Print Services, will lead and inspire a high-performing team of Strategic Business Development Managers (SBDMs) to identify, prospect, and secure high-value clients within the Enterprise and Mid-Market business segments. With a strategic focus on customers with significant spend potential (>$100K), this role is pivotal in driving revenue growth and expanding Staples' market presence in print and promotional services.

The incumbent will empower the team to establish strong relationships with key decision-makers, thoroughly assess client needs, and deliver tailored solutions from Staples’ robust portfolio of print and promo offerings. This includes spearheading efforts in selling digital print-on-demand platforms to large clients, positioning Staples as a partner for seamless and scalable solutions. The role will also involve leading and supporting the team in Request for Proposal (RFP) and Request for Quotation (RFQ) processes to secure new business opportunities.

Key responsibilities include overseeing proposal preparation, navigating legal and contractual frameworks, and ensuring seamless progression from initial engagement to deal closure. Additionally, the National Manager will manage the onboarding process to guarantee a smooth and impactful transition for new clients, fostering long-term partnerships and aligning with Staples' commitment to exceptional service delivery.

Specifically, You Will:

• Lead and manage a team of Strategic Business Development Managers.
• Champions sales development by focusing the Business development team on goals & expectations, developing a culture of accountability, ensuring SBDM's know how to achieve the desired outcomes, and making success worthwhile.
• Attends client consultations, observes and coaches teams on their selling approaches and processes.
• Negotiation of service level agreements along with the national director, print sales.
• Oversee the onboarding of new clients and manage their business with Staples during the first year to solidify relationships and stabilize business before transitioning the account to the account management team.
• Coach the team to actively grow existing business during the onboarding period.
• Ensure Sellers are conducting business and sales reviews with clients.
• Ensure a smooth client experience by effectively communicating print project details to AMs or SAMs.

Some of what you need:

• Bachelor's degree in business administration, sales or marketing (or related field).
• Demonstrated senior sales abilities with proven record of meeting/exceeding sales targets and margin expectations.
• Experience coaching for results, good organizational skills and demonstrated positive leadership style.
• Creative selling, project management skills and strategic planning ability required.
• Ability to analyze, incorporates, and applies new information and concepts to drive business performance. Experience using a database to access customer, sales and data relevant to team success.
• Progressive sales experience with 10+ year of direct selling experience with minimum 5+ years managing sales associates.
• Previous sales experience in both business development and account management.

Office environment – Hybrid, with 4 days onsite in Richmond Hill

Some of what you will get:

• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.
We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

• Job Identification 63770
• Job Category Retail Operations & Services
• Locations 6 Staples Ave, Richmond Hill, ON, L4B 4W3, CA