Individual Service Support
Job in
Saskatoon, Saskatchewan, S7W, Canada
Listing for:
Saskatchewan Blue Cross
Full Time
position
Listed on 2026-03-01
Job specializations:
-
Administrative/Clerical
Business Administration, Office Administrator/ Coordinator, Data Entry
Job Description & How to Apply Below
Job Details
Description
Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time permanent Individual Service Support to join our team in the Individual Sales department. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon office.
JOB FUNCTION
If you are passionate about working in a team atmosphere and providing day-to-day service support to ensure a smooth and effective operation of the Individual Sales Department, then we’re looking for you! Reporting directly to the Team Lead, Individual Sales, the Individual Service Support will collaborate to manage shifting priorities in a high volume, fast-paced work environment, driven by deadlines. This role will collaborate with various roles and functions within the department to provide support where required.
WHY CHOOSE SASKATCHEWAN BLUE CROSS?
We’re driven by a mission to empower communities on their journey to whole health and wellness, and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions and empowered to make us stronger.
The wellbeing of our employees, our members, our partners and our communities is at the heart of our operations.
Our industry is evolving fast, and so are we! We’re looking for people who:
Share our valuesBelieve that creating great experiences is totally within their controlCollaborate and always set others up for successBuild positive relationships and an understanding of what people’s needs areSee solutions and possibilities (not problems!)Are simply outstanding at what they doDUTIES & RESPONSIBILITIES
Manage the Individual Sales inbox by responding to member inquiries, including investigations, escalations, problem resolution, and delegation of tasks to other team members/departmentsWork in a team environment to ensure service and sales are executed effectivelyRemain current with product knowledge and services while being adaptable to industry changesProvide clients with a positive customer experience by responding, coordinating, and effectively resolving inquiries or service challengesReview and update Individual Sales collateral including manuals, procedures, and training materialsProvide back up support to the team during peak periodsProvide administrative support to the team by:
Manually entering customer information Creating and verifying customer communication Tracking data Creating and maintaining reports, procedures, and documentation Developing communication tools as required Preparing scheduled reporting for internal and external partners Generating client lists and sales summariesAct as intermediary between departments in receiving, responding, and distributing various correspondenceAdhere to established procedures and strict confidentiality guidelinesUpdate and maintain records in the Customer Relationship Management system, compiling and verifying informationCommunicate and collaborate with other departments in the completion of daily job tasksSupport related department projectsSupport the management of Individual Sales Inquiries and follow up on administrative requestsQUALIFICATIONS & SKILLS
Completion of a high school diploma or equivalentCompletion of a Business Administration Certificate would be considered an assetExperience in the insurance industry or 1-2 years’ experience in an office environment would be considered an assetStrong technical skills and a working knowledge in Microsoft Word, Excel, Power BI, PowerPoint and Outlook with a proven ability to easily learn new software and CRM programsMust possess excellent written and verbal communication skillsStrong analytical ability, with a commitment to accuracy and timelinessAbility to manage multiple competing priorities and frequent deadlinesMust have strong organizational and problem-solving skillsMust be service oriented and responsive to our members and partnersCommitment to ongoing personal developmentDemonstrated ability to work with…
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