Administration & Co-Pay Assistant

Bilingual, French/English preferred

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Apply today!

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filing systems for the program.
• As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments.
• Liaise with Program managers to ensure copayment KPIs are met.
• Liaise with ISI Accounting to ensure proper payment time frames and accurate payments.
• Liaise with 3rd party payment administrator to ensure accurate electronic payment processing.
• Establishes and maintains office files, makes appointments and arranges meeting rooms as required.
• Compiles information from various sources and utilizes the information for uses such as generating reports.
• Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
• Updates and maintains pertinent business information via computer or department files.
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
• Drafts and types correspondence and/or presentations to be sent to internal and external contacts.
• Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required.
• Interacts frequently with inter‑departmental associates and management for the purpose of resolving workload issues.
• Maintains and promotes positive and professional working relationships with associates and management.
• Complies with all appropriate policies, procedures, safety rules and regulations.
• Responsible to report all Adverse Events to the assigned units/departments.
• Performs related duties as assigned.

• Post‑secondary education in a related field
• 3–5 years’ experience in an administrative role in a pharmaceutical setting
• In‑depth knowledge of the Microsoft Office Suite of applications is essential
• Proven accuracy when processing large amounts of data
• Candidate must have strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Adaptability to change and to learn new skills as required
• Bilingual, French/English preferred

• Ability to communicate effectively both orally and in writing
• Strong interpersonal skills
• Strong analytical and mathematical skills
• Strong organizational skills; attention to detail
• Ability to resolve issues quickly and efficiently
• Ability to represent a positive and professional image
• Strong knowledge of Microsoft Word, Excel, PowerPoint and Outlook
• Ability to implement processes resulting in satisfactory audit practices
• Ability to consistently meet deadlines
• Excellent problem‑solving skills; ability to resolve issues effectively and efficiently
• Strong business and financial acumen

This posting is intended to fill an existing vacancy for our Administration & Co‑Pay Assistant role

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs,…