Customer Experience Lead - Eastland Centre
Job in
Sarnia, Ontario, Canada
Listing for:
Scotiabank
Part Time
position
Listed on 2026-03-03
Job specializations:
-
Management
Client Relationship Manager
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Position: Customer Experience Lead - Eastland Centre 30 hrs/week)
Is this role right for you?
In this role you will:
Lead and manage your team of Customer Experience Associates and Senior Customer Experience AssociatesBuild strong customer relationships and deliver excellent customer serviceActs as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.Contributing to the overall success of the branch by identifying opportunities to enhance the customer experienceAct as a change management lead by assisting with the implementation of new policies and proceduresDo you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
Excellent leadership skills, able to coach and develop your teamStrong customer service skillsPrevious experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong assetExcellent communication skillsAvailability to work a flexible schedulePrevious banking experience is a strong assetStrong technical skills, able to promote and demonstrate the use of digital/self-service banking optionsWhat’s in it for you?
The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.A rewarding career path with diverse opportunities for professional developmentAn organization committed to making a difference in our communities– for you and our customers.You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.A competitive compensation and benefits package.
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