Front Office Agent

Position: Front Office Agent - Aethos
Who We Are
Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ‘having a job’. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere.

We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable.

That's why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.
About Aethos Sardinia
Situated in the charming town of Cannigione, Arzachena, Aethos Sardinia is not just a hotel; it is a luxurious residence. Our proximity to the most important centers of the Sardinia makes us a focal point for social events and glamorous evenings. Moreover, the allure of the most beautiful beaches of the region is just a short distance away. Aethos Sardinia is not just a place to stay, it's an experience waiting to unfold, it's Mediterranean-inspired elegance.

Your journey at Aethos Sardinia is not just a job; it's an opportunity to be a part of an exquisite narrative. We believe in fostering a workplace where your skills are valued, your growth is nurtured, and where every day presents new opportunities to excel.
Essential Job Functions and Responsibilities

Providing a warm and welcoming experience for guests
Assisting guests with check-in, check-out, and inquiries
Resolving guest concerns or issues with a positive and helpful attitude
Answering phone calls and responding to emails promptly and professionally
Communicating hotel policies, amenities, and services to guests
Handling multiple tasks simultaneously, such as answering phones, assisting guests, and processing reservations
Balancing various responsibilities during busy periods
Managing reservations and room assignments accurately
Ensuring all guest information and preferences are recorded correctly
Maintaining a neat and organized front desk area
Promoting additional services, upgrades, and special offers to guests
Maximizing revenue opportunities through suggestive selling techniques
Administrative activities such as reservation acceptance and entry in the PMS, cash register/credit card accounting as well as general office activities
CRM Maintenance
Porter / Concierge activities
Invoicing

Core Competencies

Fluent in English & Italian is a must
2+ years of hospitality experience
Capable of creating a passionate, friendly, and high thriving work environment
Collaborative and communicates well to provide direction/delegation to accomplish tasks at hand efficiently
Must be a natural host and passionate about the hospitality industry in general
Research, organizational skills, and extraordinary relationship-building skills
Ability to multitask and execute under pressure and in demanding fast-paced environments
Strong communication (both written and oral) and management skills. Communicate with hosts and guests in an attentive, friendly, courteous, and service-oriented manner
Must be able to prioritize departmental functions to meet deadlines
Flexible schedule - long hours and regular evening event coverage is common
Ability to make thoughtful decisions and give constructive criticism
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Able to maintain a high level of confidentiality of guests, employees, and information
Maintains regular attendance in compliance with Aethos Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Comply with Aethos Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximizes efforts towards productivity, identifies problem areas, and assists in implementing solutions
Maintain a warm and friendly demeanor at all times, whilst remaining genuine

What we offer

Attractive development opportunities in a high-growth environment, domestically and internationally
Family & Friends hotel rates

We are very much looking forward to your application.
Application should be in English.
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