Store Manager, Retail & Store Manager

Job Description

Title: Store Manager

Date Written: 07/2020

Department: Donated Goods

Supervised By: Director of Store Development

Supervises: Store Employees, participants/trainees

Status: Exempt

To ensure the efficient and cost effective operation and stewardship of the Goodwill retail store to maximize profitability and increase employment and/or training opportunities.

Responsible for all aspects of operating a donated goods retail store.

• Ensures World Class donor and customer service.
• Ensures hiring, training, development, supervision, and evaluation of team members within the framework of Goodwill policies and procedures and job descriptions.
• Develops, trains, and supervises Assistant Managers ensuring they are able to perform all of the duties and responsibilities outlined in this position description on a regular or intermittent basis.
• Creates a solid team that will deliver excellent financial results and provides a safe, healthy, and productive work and training environment pursuing all team members.
• Operates the retail store within budgeted expense to revenue ratios and donor value.
• Ensures good stewardship of all donations, through proper handling Proceedings and processing of incoming donation flow in–and out – of the store in accordance with Goodwill
• Schedules and/or maintains labor and payroll in accordance with Goodwill policies and procedures.
• Responsible for loss prevention and security of the store in accordance with Goodwill policies and procedures.
• Makes sure that cash registers are balanced, bank deposits are prepared and that records of store transactions are maintained daily.
• Ensures the proper rotation of all store merchandise.
• Initiates, completes and submits personnel, new hire and payroll records, accurately, in a timely manner.
• Ensures the cleanliness and image of the store and/or donation stations by making sure that staff adhere to interior and exterior cleanliness standards.
• Minimizes accidents and Workers Compensation claims by making sure that safety and accident reporting standards are followed and preventive measures are taken.
• Plans and organizes store meetings, functions and activities and makes sure that employees are informed regarding agency information, events, services and other updates communicated by the administrative office and/or other agency divisions.
• Works with the mission services staff to collectively develop trainees assigned to the store.
• Responsible for ordering and maintaining supplies and all other Goodwill property in a secured manner in accordance with established budget and practices.
• Ensure the following statistical counts are completed and documented in an accurate and timely manner:
  • Close where Donor counts n Apparel hang counts
  • Rotation counts n Bank deposits
  • Cash counts
• Completes and analyzes statistical information.
• Works with the CCO and HRT Safety Manager to maintain compliance with Commission on Accreditation of Rehabilitation Facility standards.
• Keeps abreast of product knowledge, industry trends, and competitive pricing through comparative shopping and/or research.
• Performs assigned duties within the framework of our Mission, Vision, Core Values and Guiding Principles.
• Attends internal and external training as assigned by Director or VP.
• May be asked to participate in activities and events that promote and/or generate revenue for the agency.
• Performs other duties as assigned by Director or VP.
• Acts as a positive role model for employees in all aspects of professional performance.
• Regular attendance is required as outlined in Goodwills attendance policy.

• Must be able to interact cordially and productively with a variety of people.
• Must be able to market Goodwill and explain the mission to the general public.
• Must have good computer skills (Word, Excel and Outlook required) and the ability to use electronic reporting and/or data management systems.
• Must have the ability to use basic office equipment.
• Must be able to take initiative and work well with little supervision.
• Must possess excellent organizational and communication skills.
• Must be able to keep information confidential.
• Must be able to read, write and communicate clearly in English.
• Must be able to maintain an effective working relationship with, and among employees while motivating them to their best performance.
• Must be able to work a flexible schedule, on short notice, including nights and weekends, and regularly in excess of 40 hours per week.
• Ability to function in a hectic work environment with occasional periods of high stress.
• Must have a valid driver’s license for at least 3 years, access to a personal vehicle with liability automobile insurance and be insurable through the agency’s insurance carrier in order to drive an agency vehicle.
• Must pass a drug screen, including random drug testing as required by the Drug Free Workplace policy.
• Must be at least 21 years of age.
Experience and Education Requirements
• Experience in business…