Auto Sales Advisor

Redwood Credit Union is looking for a talented Auto Sales Advisor to research, locate and sell a variety of vehicles to our Members and Customers at the RCU Auto Lot.

• Customer Service:
  Greet Members and answer incoming phone calls. Call Members referred to the auto-buying center by branch, member service center or other referrals to set appointments or sell vehicles. Perform a professional delivery of new & used vehicles. Assist Members/Customers in resolving mechanical and other issues related to purchased vehicles.
• Auto Sales:
  Research, recommends, locates and sells brokered new and used vehicles, as needed. Compare different vehicles to facilitate the member’s purchase of their desired vehicle. Demonstrate and Sell vehicles displayed on the auto buying center lot. Meet with Members to research and analyze their desired vehicle(s). Organize and arrange timely transportation for brokered vehicles. Evaluate and recommend appropriate financing for Members when needed.
  
  Prepare paperwork for the sale of the vehicle and loan. Arrange installation of aftermarket items purchased by Members in a timely manner. Sell mechanical breakdown warranties, guaranteed auto protection coverage, perma plate and other vehicle related items. Collect trade-in titling documents and obtain loan payoff information. Gather member information for submission of loan applications. Collaborates with Sales Manager to provide trade-in pricing.
  
  Ensure maximum flexibility to assist in a variety of functions as necessary. Record and maintain Sales Force information and use it to produce sales.
• Other Functions:
  Implements new CUSO/Credit Union related products and services with other employees of RCU Auto Services as needed. Organize, schedule and arrange the transport of vehicles for reconditioning. Conducts seminars as needed. Provides feedback on marketing efforts. Visits branches/departments to promote the RCU Auto Center location & services.

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

The ideal candidate has a combination of education and experience equivalent to a high school diploma and four years’ automotive sales, bank or credit union experience.

• Knowledge of types and accessories on automobiles.
• Excellent service skills.
• Skill in the operation of personal computers with office software and printers.
• Skill in the operation of modern office equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively sell automobiles and/or other vehicles.
• Ability to process vehicle sales paperwork.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability to sell automobile accessories, mechanical breakdown warranties, guaranteed auto protection (GAP), and Perma Plate.
• Ability to work in a team environment and on weekends.
• Ability to research and locate new and used automobiles.
• Ability to analyze situations and recommend workable solutions for Members.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule including Saturdays and to work additional hours as needed.
• Ability to qualify for and maintain a DMV Salesperson License.
• Maintain a valid California Driver’s License.
• Maintain insurance on RCU Auto Services’ insurance policy.

Base salary range is…