Retail Sales Associate

GENERAL SUMMARY:

Primarily responsible for generating sales and processing payments through excellent customer service, add-on and up-selling in accordance with established work policies and procedures. This Retail Sales Associate will be working onsite Monday - Friday.

Requirements:

• Customer Service industry experience

• Strong reading comprehension and exceptional interpersonal communication skills

• Perform other duties as assigned

Essential Functions:

• Greet walk-in customers with respect and courtesy while assisting with their daily queries

• Provide quotes as needed and follow up on any quotes as necessary

• Answer phones with an upbeat attitude and qualify their needs

• Track placed orders with our vendor partners

• Establish robust relationships with new customers

• Maintain strong relationships with repeat customers

• Cultivate healthy relationships with our vendor partner representatives

• Offer superior customer service and exceed customer expectations

• Communicate any updated customer information with the Accounting department

• Coordinate delivery and pick up needs using our Picks system

• Process customer payments in the form of cash, check, or card

• Routinely evaluate showroom inventory and report any outage/discrepancies to the Purchasing department

• Lift up to 25 lbs.+ occasionally with support from the Operations team

• Use of a cutting knife to open cartons, read packing slips, and count items as required

• Report any challenges or accidents to management

• Manage open order reports to ensure pipeline is accurate with active client orders

• Actively maintain a clean, organized front counter station

Physical Requirements

• Sitting, walking, reaching, bending, stooping, pushing, pulling, and climbing a ladder.

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