Concession Crew Chief

Luther Burbank Center for the Arts

Job Posting

Concession Crew Chief

Concessions Department

Concession Manager

Non-exempt / 32 hours a week

Santa Rosa, CA

$20.50 per hour

Luther Burbank Center for the Arts is a fascinating and rewarding workplace, offering a diverse and inclusive community of belonging. We strive to enrich the lives of all North Bay residents through diverse arts programming, including the students and teachers in our schools through our education and engagement programs. We are an Equal Opportunity Employer. We proudly value and encourage professional and personal growth to expand your skills and expertise.

In this customer-facing role, you will help create safe and pleasant patron and client experiences. You will support bartenders by maintaining a clean, organized, and sanitary back‑of‑bar area, including restocking products, preparing supplies, and assisting with event‑day setup and breakdown. You will follow proper alcohol handling, sanitation, and safety practices.

Demonstrates personal responsibility for the quality, accuracy, and timeliness of service to patrons throughout events.

Maintains focus and efficiency even amid interruptions, high‑paced activity, and event‑day distractions.

Represents Luther Burbank Center with professionalism, grace, and a commitment to delivering excellent and efficient service.

Communicates effectively with team members, bartenders, and patrons in a respectful, clear, and timely manner.

Builds and maintains customer satisfaction throughout the event cycle, ensuring a positive and memorable patron experience.

• Assist with setting up and breakdown of bar and beverage areas, including tables, chairs, linens, stanchions, beverages, and kegs.
• Support inventory control, product rotation, and maintain clean, organized, and hygienic storage areas.
• Perform minor maintenance and bi‑monthly inventory counts as needed.
• Maintain sanitary conditions at concession stands and kitchens before, during, and after events.
• Handle trash, disinfect surfaces, mop, sweep, restock supplies, and clean ice machines.
• Support safe crowd management and set up stanchions/signage as needed.
• Identify and report unsafe conditions, respond quickly to medical incidents, and prioritize patron and employee safety.
• Answer questions, resolve basic issues, and provide friendly, informed service to patrons.

• Adhere to all alcohol service and workplace safety laws, regulations, standards, and practices.
• A professional and friendly demeanor.
• Excellent time management and customer service skills.
• Exceptional situational awareness.
• Commitment to the mission of LBC.

To apply, please submit a short cover letter and your resume in PDF format to (Use the "Apply for this Job" box below). using the job title in the subject line. A detailed job description is available upon request.

11/20/2025

To support the preparation and smooth operation of concessions with bar set-up and dismantle, inventory oversight, and provide patrons with a positive experience.

Immediate supervisor, bartenders, patrons, volunteers, and other departments

• Contribute to an increase of concession revenue by efficient throughput of patrons served
• Adapt to changing operating environment with initiative‑taking actions in support of concession’s needs
• Model meticulous and exceptional quality in service to maintain the highest standards
• Foster a sense of positive affiliation among concession team and other LBC staff

• Effectively completes physical setup and breakdown of bar and beverage service areas for patrons and clients of the Center
• Safely transports, sets up, and dismantles equipment such as tables, chairs, linens, stanchions, beverages, and kegs according to event requirements
• Inventory Control
• Ensure proper product rotation, storage consolidation, and upkeep of clean, organized, and hygienic refrigerated areas
• Perform minor…