Rn Homeless Case Manager

Position Title

RN Homeless Case Manager - Temporary

Director of Nursing

51.39 – 64.41 hourly DOE

The Homeless Case Manager Nurse is responsible for direct and indirect patient care and education. S/he participates in the case management of home less complex clinical patients. Evaluates and improves quality assurance functions for individual patients as well as through Homeless population health measures. Part of clinical nurse team as required.

• Assists with meeting the needs of Homeless complex medical patients, including assessment, education, referrals, and follow-up care. This may involve face-to-face, phone meetings, and review of electronic messaging and media.
• Provides nursing care including but not limited to administering medications and treatments in compliance with a medical provider’s orders, Santa Rosa Community Health’s policies, and State of California guidelines. This is inclusive of assigned functions within electronic health records.
• Assists respite staff in reviewing client’s appropriateness for respite care.
• Interprets information obtained from patient and others, including the health care team, and documents all clinical care in the patient’s electronic medical record.
• Provides general care coordination including but not limited to: patient triage, phone call‑backs, prescription refills, lab ordering and interpretation, and medical case management.
• Performs education and counseling about disease management process
• Provides consultation to Care Transition Coordinators, including occasional visits with patients outside the clinical setting.
• Maintains skills proficiency.
• Performs related duties as requested.
• Participates in ongoing training.

Minimum Qualifications

• Current California RN license.
• Current CPR certification.

• Two years’ experience in psychiatric nursing or direct patient care and coordination of the homeless population.

• Demonstrated proficiency with all tasks on the most current RN Homeless Case Manager competency list.
• Good knowledge of the nursing process and critical thinking abilities.
• Knowledge of electronic medical records and tracking systems.
• Fluency in English and Spanish (speak, read and write) preferred.
• Demonstrates knowledge of compliance issues within the community clinic environment.
• Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
• Maintains confidentiality of patients at all times by complying with HIPAA policies.
• Strong interpersonal skills; ability to be sensitive with persons of various social, cultural, economic and educational backgrounds.
• Experience with Microsoft Office applications including Outlook, Word, Excel and PowerPoint.
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision‑making skills.

SRCH is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist‑finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side (can add: to access files).
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to 20 pounds.
• Travel to other office and community locations.

SRCH provides reasonable accommodation for individuals with a physical or mental disability to apply for jobs and to perform the essential functions of their jobs unless it would cause an undue hardship.