Sr. Vice President, Club Ops

Senior Vice President of Club Operations Position Summary

Senior Vice President (SVP) of Club Operations is a senior executive leader responsible for overall performance, consistency, and impact of BGCSM’s Club operations, serving 30+ Club locations and more than 11,000 youth annually, within an organization supported by an approximately $20 million operating budget and 350 employees.

Oversees a year-round, multi-site operation with varying schedules, staffing models, funding sources, and community partnerships. Balances seasonal shifts, evolving community needs, and real-time operational challenges, ensuring consistent, high-quality Club experiences every day.

• Executive & Strategic Leadership:
  Provide executive leadership for Club Operations in support of BGCSM’s strategic priorities and commitment to a world-class Club experience. Partner with the CEO and Executive Leadership Team on organizational strategy, growth, operational planning, and performance. Contribute to board-level reporting, presentations, and strategic discussions related to Club operations, quality, and impact.
• Club Operations & Program Model Ownership:
  Own BGCSM’s Club program model, ensuring consistent, high-quality implementation across all Club locations. Lead day-to-day Club operations, ensuring safety, quality, compliance, and consistency. Establish, document, and refine program and operational standards to support continuous quality improvement. Ensure Clubs meet annual goals related to membership, attendance, staffing, and program quality. Use data, site visits, and feedback to evaluate effectiveness and drive improvement.
• Attendance, Outcomes & Grant Performance:
  Drive average daily attendance (ADA) and enrollment across Club locations in alignment with funding and community impact goals. Ensure operational alignment with grant requirements, performance measures, and service commitments, in partnership with Grants and Finance. Monitor attendance, outcomes, and program performance data to identify trends and address gaps. Hold operational leaders accountable for meeting grant-related goals and reporting expectations.
• People Leadership & Workforce Management:
  Lead, coach, and develop senior operations leaders, including Vice Presidents, Regional Directors, and other operational leadership roles. Build and sustain a high-performing, values-driven operations team in partnership with Human Resources. Support consistent hiring, onboarding, performance management, and retention practices across Club operations.
• Data, Quality & Continuous Improvement:
  Own the implementation and measurement of program quality standards across Club operations. Drive performance metrics related to youth outcomes, attendance, safety, staffing, and overall Club experience. Partner with internal teams to ensure accurate data collection and reporting. Use data and qualitative insights to continuously refine the Club program model.

• Bachelor’s degree required;
  Master’s degree preferred.
• Minimum of 10 years of progressive leadership experience, including at least 5 years in an executive-level role.
• Demonstrated experience leading large, complex teams of 200+ employees across multiple sites.
• Proven experience overseeing multi-million-dollar operations.
• Strong strategic, analytical, organizational, and people leadership skills.
• Experience working with boards of directors, public agencies, and community partners.
• Must currently reside or be willing to relocate to our service area of Sonoma or Marin counties.