Program Manager, Shelters
Job in
Santa Rosa, Sonoma County, California, 95402, USA
Listing for:
Catholic Charities of the Diocese of Santa Rosa
Full Time
position
Listed on 2026-02-05
Job specializations:
-
Management
Program / Project Manager, General Management
Job Description & How to Apply Below
The Program Manager, Shelters oversees the operations of a shelter and provides leadership for the operation of the 24-hour facility embracing Housing First principles and practices to administer housing-focused shelter services for all residents. This role manages all shelter operational functions including the supervision of shelter staff in daily activities and provision of services for participants through the use of agency programs and services and the services of partner agencies.
The Program Manager manages the operational budget and interactions with partner agencies and the neighborhood community. The Program Manager is responsible for the oversight and maintenance of all operational and client documentation, including case records. This role ensures compliance with policy and procedures, implements best practices, and supports the Performance Quality Improvement (PQI) for program improvement.
Dimensions
Staff:
Supervision (3-10), Direct Reports (3-5), Volunteers (5-20)
Budget:
Management of programmatic expenses
Agency-wide Committees:
Management Workgroup Safety Steering Committee
Management Team Functions
Responsible for the implementation of strategic initiatives, annual goals, budget guidelines, operational timelines, and data/service integration.Recognize opportunities for improvement and make recommendations for efficiency.Facilitate cross-department collaboration and integration.Manage to agency approved budget and make ongoing recommendations for reductions or additives in expenditures where possible.Manage day to day risks.Measure performance to improve the quality of services provided internally and externally.Responsible for day-to-day operations and delivery of the organization’s services.Make recommendations for innovation within assigned service areas.Support all staff in compliance and fidelity to related policies and procedures.Create peer to peer partnerships to establish strong working relationships internally and externally.Complete reports and assist with requests for data and reporting for internal and external evaluation.Work with individual staff to develop personalized training goals and expectations.Implement data systems and gather data to ensure high quality service internally and externallyActively implement all available approaches to support the growth and success of staff.Actively role model and create actions and conditions for agency alignment with mission, vision, and values.
Essential Functions
People Management and Leadership
Supervise and support assigned staff members to succeed in daily work meeting agency requirements.Ensure that employee training provides skill development and meets best practice standards, funding requirements, and all data collection guidelines.Establish a culture of growth, development, and feedback with team members. This includes coaching and regular check-ins that foster communication, trust, and engagement.Partner with HR in the recruitment, interviewing of new staff members - make thoughtful hiring decisions that align with agency needs, values and integrity.Onboarding - demonstrate agency values and teach new staff in a supportive manner ensuring to provide feedback early on, establishing a relationship of open communication.Plan and facilitate regularly scheduled staff meetings. Ensure employee training provides skill development, meets best practice standards, funding requirements, and all data collection guidelines.Provide direct supervision to Site Supervisors and/or Shift Supervisors to support their success in each of their essential functions.Oversee timely and accurate administrative processes including completion of payroll/timekeeping approvals and reporting.Budget Management
Operates within the approved budget.Maximizes usage of budget allocated and ensures efficiency in the use of agency resources.Manages and oversees appropriate use of budget and demonstrates accountability. Keeping use of resources in line with operational and personnel budget limits.Grant and Contract Implementation Management
Ensure program implementation, operations, and deliverables are in alignment with grant contract requirements.Participate in professional development opportunities and training based on performance reviews, to support grants and contracts compliance, best practice standards, and quality improvementManage all documentation, data collection, and reporting. Ensure accuracy and timeliness and ensure report completion within required timelines.Operations and Safety Management
Provide response to red level incidents in off duty hours as assigned.Monitor facility maintenance. Submit work orders as needed.Manage the implementation of safety protocols and the CCDSR Safety Manual in coordination with the Director, Operations.Respond to programming needs in crisis situations with flexibility and compassion for the residents that we serve and to support the needs of staff members.Make recommendations to the Director for improvements in efficient…
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