Inside Sales Senior Manager

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

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The Sr. Manager of Inside Sales is responsible for leading and scaling the inside sales organization to drive new customer acquisition and retention growth. This role provides strategic direction, operational leadership, and hands‑on coaching/mentoring to maximize sales productivity, customer lifetime value, and revenue performance. The Sr. Manager will oversee inbound and outbound sales efforts, renewal and retention programs and performance management while partnering cross‑functionally with Marketing, Operations, Product, Customer Experience teams, recruiting and Human Resources.

• Develop and execute inside sales strategies that drive new business acquisition and customer retention
• Develop and drive actionable sales plans, targets, and KPIs
• Lead, mentor, and develop inside sales managers and representatives to achieve consistent performance excellence
• Establish a high‑performance sales culture focused on accountability, coaching, and results
• Consistent partnership and communication with Marketing to optimize lead quality, conversion rates, and campaign effectiveness
• Continuously improve sales scripts, processes, and tools to increase new business close rates and renewal rates
• Lead renewal and retention sales efforts to maximize customer lifetime value and reduce churn
• Analyze churn drivers and collaborate across the business to improve retention outcomes, improve renewal rates and drive down customer cancel rates
• Consistently monitor KPIs, dashboards, and forecasting to track sales and retention performance and effectiveness
• Ensure accurate CRM usage, pipeline hygiene, and reporting discipline
• Drive continuous improvement through data‑driven insights and performance analysis
• Support executive leadership with insights on trends, risks, and growth opportunities

• 7+ years of directly related experience (5+ years in a leadership/management role)
• Proven success leading inside sales teams in high‑volume, consumer‑focused environments
• Experience driving both new customer acquisition and retention/renewal sales
• Strong understanding of sales funnels, CRM systems, forecasting, and KPI management
• Excellent leadership, coaching, and communication skills
• Familiarity with inbound/outbound call center sales environments
• Proven ability to drive strategic sales leadership

• New customer acquisition growth
• Renewal and retention rate improvements
• Revenue attainment vs. targets
• Sales team productivity and engagement

$ - $ Annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job‑related knowledge, skills, experience, business requirements and geographic location.

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance…