Supervisor Business Solutions

Under general direction, the incumbent is primarily responsible for assigned areas within the Business Solutions unit. Supervision includes workload analyses, assignment of work, and review of work performed by direct reports. This role leads projects to provide specialized software application support for Court Information Technology systems; performs complex aspects of configuration, testing, implementation, and documentation for assigned enterprise applications; oversees business process analysis to identify technology solutions that meet operational needs;

supports direct reports in training end users; monitors application systems for integrity and performance; and performs related duties as assigned.

Receives general directions from Information Technology Director. Exercises direct supervision over professional and technical staff.

This position is a supervisory-level classification in Information Technology Business Solutions. Positions at this level are responsible for performing the most complex work or provide assistance as new or unusual situations arise. This role exercises independent judgment with accountability for planning, organizing, supervising, reviewing, and evaluating the work of assigned staff, ensuring the efficient functioning of computer systems, networks, and software applications, and providing technical support to end‑users as well as providing professional‑level support to management.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Supervises the day-to-day activities of information technology staff, including applications and, systems, design, development, implementation, deployment, and support
• Assigns, reviews, and evaluates the work of staff; participates in employee selection, staff development, performance evaluations, progressive disciplinary process; plans and implements cross-training; reviews employees' work to ensure quality and accuracy, and provides ongoing feedback as to performance.
• Plans, directs, and monitors the development and the implementation of assigned technology projects; acts as team leader, project manager, and/or technical specialist for large, sensitive, broad based, and complex projects affecting many users, departments, and outside organizations; coordinates the activities of Court and contract personnel through all phases of information technology projects; plans, guides, and tracks information for technology projects ensuring effective capture of documentation associated with project deliverables and resources including staff and budget.
• Provides support and monitors activities of assigned Business Solutions work; identifies opportunities for improving service delivery and procedures related to the service and support of core business software, the resolution of systems issues, and the maintenance of system integrity; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
• Oversees the analysis, testing, and troubleshooting of business processes and software application workflows; directs teams in implementing functionality changes, customizing settings, and maintaining system security, including user access.
• Oversee operational business practices, workflows, and policies to support the configuration and implementation of software applications; ensure industry best practices are utilized and that effective and efficient use of the applications is applied in the development of process logic.
• Oversee and support the configuration of third-party software to meet business requirements and ensure that periodic application updates and upgrades are prepared for deployment, ensuring the software is up to date.
• Directs and oversees the development of test scripts and the implementation and monitoring of testing processes to ensure third-party and internal applications meet design specifications; guides testing environment parameters; supervises coordination…