Verint Speech Analytics & AQ Program Manager
Job in
Santa Rosa, Sonoma County, California, 95402, USA
Listed on 2026-01-25
Listing for:
First American Financial
Full Time
position Listed on 2026-01-25
Job specializations:
-
IT/Tech
Data Analyst, Business Systems/ Tech Analyst, Data Science Manager
Job Description & How to Apply Below
Overview
Employer Industry: Home Warranty Services
Why consider this job opportunity- Salary up to $ annually
- Comprehensive benefits package including medical, dental, vision, and 401k
- Opportunity for career advancement and growth within the organization
- Inclusive and supportive workplace culture that celebrates diversity and individuality
- Chance to lead the transformation of customer interaction data into operational excellence
- Employee stock purchase plan available
Job Responsibilities:
- Lead the enterprise adoption of Verint Speech Analytics and Automated Quality (AQ) strategy and governance
- Optimize and design analytic categories, AQ scoring, and compliance-critical requirements
- Provide insights through reporting to identify root causes and drive improvements across various functions
- Influence cross-functional teams including Operations, CX, QA, Training, IT, and Contractor Relations
- Drive continuous improvement and scale automation while advancing predictive and real-time analytics
- 3–5+ years leading Verint Speech Analytics and/or AQ programs
- Strong understanding of contact center operations, claims workflows, compliance, and customer experience
- Experience in designing categories, scoring logic, rules, and automation workflows
- Strong communication and executive-ready presentation skills
- Background in process improvement, QA leadership, or program management
- Experience in the home warranty or insurance industry
- Proficiency with BI tools such as Power BI or Tableau
#Home Warranty #Analytics #Customer Experience #Diversity and Inclusion #Career Opportunity
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