Director, IT Support Services

APPLICATION REVIEW

Position is open until filled. Completed applications received by the application review deadline will be given priority consideration. It is the candidate's responsibility to be sure that ALL required materials noted under the application procedures section of this job announcement are submitted.

The following timeline dates are tentative and subject to change, as determined by the Screening and Interviewing Committee.

• First Round of Interviews: 2/26/2026
• Finalist Interviews: 2/19/26
• Desired
  
  Start Date:
  
  3/9/26

• Salary Range
  : $13,301.00 - $16,167.00 per month (24/25 Management Salary Schedule); maximum initial salary placement at mid-range, which is $14,664.00 per month (placement within this range is based on assessment of previous experience as documented in application materials). An additional 2% compensation will be added to the base salary for an earned doctorate degree.
• Fringe benefits: The District offers a competitive health & benefits package for employees and eligible dependents. You can learn more on our Benefits page.
• Leave/Holiday time: Management employees earn 1 day of sick leave and 1.8333 days of vacation for each month worked. They are also entitled to holidays recognized by the District (18 holidays/year).
• Retirement: Santa Rosa Junior College is a CalSTRS and CalPERS employer. Eligibility will be determined based on the regulations established by both agencies.

Under the direction of the Senior Director, Information Technology, organize and manage the day-to-day operations of instructional labs, programs and services; provide long-range planning and support for faculty and student access to instructional computing equipment and software required to achieve curriculum objectives, student success and the District mission; oversee Help Desk operations including hardware acquisition, inventory tracking and user support for faculty, staff and students;

provide overall direction to support staff in setting and maintaining District service level standards and in the development of online resources including the support request Self Service Hub as well as training and technical support information on the IT website; train, supervise and evaluate the performance of assigned staff. Examples of key duties are interpreted as being descriptive and not restrictive in nature.

Incumbents routinely perform approximately 80% of the duties below.

• Provide leadership and direction for technical support operations including the IT Help Desk and Instructional Computing. Work with IT managers and District representatives to set and evaluate service level standards and coordinate the resolution of any service delivery issues.
• Organize and manage the day-to-day operations of the Instructional Technology Center in Doyle Library and Instructional Computing lab operations on the Petaluma campus, provide long-range planning and support for faculty, student and staff access to instructional computing equipment and software required to achieve curriculum objectives, student success and the District mission.
• Manage and evaluate the District’s computer equipment and software upgrading and replacement schedule and associated licensing requirements; research and recommend appropriate and cost effective equipment and software solutions addressing instructional and technical support requirements in keeping with emerging technologies; oversee related purchase requisitions.
• Serve as a member of various groups including the Institutional Technology Group (ITG), facilities planning, construction and implementation groups, and standing and ad hoc committees in matters related to district computing resources.
• Train, supervise and evaluate the performance of assigned staff; interview and select employees and recommend transfers, reassignment, termination and disciplinary actions.
• Coordinate and participate in the acquisition, installation and ongoing support of instructional technology systems including servers, desktop computers, mobile devices and related software.
• Configure and support multi-campus pay for…