Loan Servicing Specialist

AJS Building
444 Aviation Blvd
Santa Rosa, CA 95403, USA

The Loan Servicing Specialist performs routine loan servicing duties including telephone customer service support, General Ledger balancing, process transactions including payments, advances, and payoffs. Review loan documents for accuracy and compliance, and input loan data for Consumer, Commercial, Lease, Construction, and SBA loans.

Essential Functions:

• Customer Service:
  • Respond to all customer and Bank inquiries made by phone or email in a timely manner
  • Research and respond to customer inquiries and resolve customer disputes regarding billing, service, statement errors, and payment processing.
  • Process rejected checks, ACH and loan payments daily as necessary
• Billing and Reconciliation:
  • Order home equity line checks, encode temporary checks and mail welcome letter to customer.
  • Process all payoff funds received.
  • Post all loan payments and payoffs accurately.
  • Review cashiers check receipts for accuracy and ensure there are no missing items.
• Non
  - Essential Functions:
  • Perform special projects and research as assigned.
  • Perform other duties as assigned.

Minimum Qualifications

Knowledge, Skills, and Abilities:

• Basic knowledge of commercial, real estate and consumer loan documentation, methods and procedures.
• Basic knowledge of loan documentation regulatory and compliance codes and statutes.
• Knowledge of modern office administration methods and procedures.
• Skills operating a personal computer including word processing, spreadsheet and presentation software.
• Basic mathematical calculation skills.

Education and Experience:

A combination of education and experience equivalent to a high school diploma and 1 year of experience in loan servicing, loan documentation, or banking industry.

Compensation:

The hiring range for this position is $21.95 to $30.00 per hour. The salary offered will fall within this range commensurate with the candidate’s applicable experience, education, and skills.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.