Global Sr. Product Reliability Manager

About ITT::

ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.
Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations. Our businesses are organized in three distinct segments, each based around our core engineering DNA:

Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj.Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications.

Our leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.

The Global Sr Product Reliability Manager is responsible for leading the product quality strategy across the entire lifecycle of electrical power delivery components used in Electric Submersible Pump systems. This includes downhole connectors, motor lead extensions (MLEs), penetrators, cable splices, surface connectors, and high voltage terminations. The role integrates quality expectations from Product Engineering, Manufacturing, Field Services, Supply Chain, and Sales to ensure the reliability, safety, and durability of ESP electrical components under extreme downhole conditions such as high temperature, high pressure, corrosive fluids, gas content, and vibration.

This position is critical in preventing downhole electrical failures — one of the most costly events in ESP operations.

• Partner with Engineering to define CTQs for connectors based on ESP operating conditions (HPHT, corrosive fluids, brine, H₂S/CO₂ environments).

• Lead DFMEA, PFMEA, and design risk reviews specifically for electrical insulation systems, sealing designs, and material compatibility.

• Oversee validation and qualification testing including:

• High‑voltage dielectric testing

• Pressure/temperature cycling

• Thermal aging

• Vibration and shock testing

• Chemical compatibility (oil, brine, gas)

• Gas diffusion testing

• Approve engineering changes and ensure field lessons learned are fed back into design improvements.

• Verify compliance with API 11S5, IEC, IEEE, NACE, and customer‑specific ESP connector requirements.

• Manufacturing Quality

• Ensure production quality for downhole electrical connectors, including insulation molding, epoxy systems, elastomers, seals, O‑rings, metallic housings, and conductor welding/termination processes.

• Develop and maintain inspection criteria and control plans for critical features such as:

• Insulation thickness

• Conductor continuity and resistance

• Crimp/weld integrity

• Pressure barriers and sealing surfaces

• Material traceability (metals, polymers, elastomers)

• Lead root cause analysis for NCRs using 8D, 5-Why, and similar methodologies.

• Audit and qualify suppliers of high‑specification materials (e.g., polymers, epoxy systems, alloys used in sour service).

• Ensure all manufacturing documentation (QA/QC, traveler records, certifications) adheres to industry and customer standards.

• Field Installation, Commissioning & Operational Quality

• Analyze field failure modes including:

• Electrical shorts

• Insulation breakdown

• Gas ingress

• Connector burnouts

• Mechanical damage during installation

• Failure due to pressure imbalance

• Lead Failure Analysis Reviews with Engineering and Field Services to identify root causes and prevent recurrence.

• Develo…