Global Sr. Product Reliability Manager

Overview

ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. Our engineering DNA includes 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations. Our businesses are organized in three segments based on our core engineering DNA.

Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Leading brands include Goulds Pumps, Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj.

Motion Technologies: A global leader in brake pads and shock absorbers for transportation applications. Leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.

The Global Sr Product Reliability Manager is responsible for leading the product quality strategy across the entire lifecycle of electrical power delivery components used in Electric Submersible Pump (ESP) systems. This includes downhole connectors, motor lead extensions (MLEs), penetrators, cable splices, surface connectors, and high voltage terminations.

The role integrates quality expectations from Product Engineering, Manufacturing, Field Services, Supply Chain, and Sales to ensure the reliability, safety, and durability of ESP electrical components under extreme downhole conditions such as high temperature, high pressure, corrosive fluids, gas content, and vibration. This position is critical in preventing downhole electrical failures — one of the most costly events in ESP operations.

• Engineering & Design Quality
  • Partner with Engineering to define CTQs for connectors based on ESP operating conditions (HPHT, corrosive fluids, brine, H2S/CO2 environments).
  • Lead DFMEA, PFMEA, and design risk reviews specifically for electrical insulation systems, sealing designs, and material compatibility.
  • Oversee validation and qualification testing including:
    • High-voltage dielectric testing
    • Pressure/temperature cycling
    • Thermal aging
    • Vibration and shock testing
    • Chemical compatibility (oil, brine, gas)
    • Gas diffusion testing
  • Approve engineering changes and ensure field lessons learned are fed back into design improvements.
  • Verify compliance with API 11S5, IEC, IEEE, NACE, and customer-specific ESP connector requirements.
• Manufacturing Quality
  • Ensure production quality for downhole electrical connectors, including insulation molding, epoxy systems, elastomers, seals, O-rings, metallic housings, and conductor welding/termination processes.
  • Develop and maintain inspection criteria and control plans for critical features such as insulation thickness, conductor continuity and resistance, crimp/weld integrity, pressure barriers and sealing surfaces, and material traceability.
  • Lead root cause analysis for NCRs using 8D, 5-Why, and similar methodologies.
  • Audit and qualify suppliers of high-specification materials (e.g., polymers, epoxy systems, alloys used in sour service).
  • Ensure all manufacturing documentation (QA/QC, traveler records, certifications) adheres to industry and customer standards.
• Field Installation, Commissioning & Operational Quality
  • Analyze field failure modes including electrical shorts, insulation breakdown, gas ingress, connector burnouts, mechanical damage during installation, and failure due to pressure imbalance.
  • Lead Failure Analysis Reviews with Engineering and Field Services to identify root causes and prevent recurrence.
  • Develop installation quality guides for technicians performing connector assembly, potting, splicing, and surface termination work.
  • Drive improvements in installation practices to reduce handling damage and contamination.
  • Maintain feedback loops based on run life data, pull reports,…