Claims Resolution Specialist

Employer Industry: Home Warranty Services

Why consider this job opportunity:

• Salary up to $54,300
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including medical, dental, vision, and 401k
• Supportive and inclusive work environment that embraces diversity
• Chance to make a positive impact on customer satisfaction and service delivery
• Flexible work environment with the potential for remote work

• Take ownership of an assigned caseload from the investigation of the claim through resolution
• Make decisions and authorize work orders up to a specified limit
• Gather, review, research, and document pertinent information related to claims and work orders
• Answer incoming calls, emails, and voicemails from customers and contractors in a timely manner
• Provide homeowners with all relevant information pertaining to contracts, claims, or work orders

• High School Diploma
• Minimum of 2 years of customer service experience in a contact center environment
• Strong understanding of home warranty policies and technical expertise with systems and appliances
• Excellent verbal and written communication skills
• Ability to manage difficult situations and customers effectively

• Bilingual in Spanish
• Good organizational skills with the ability to multi-task and prioritize effectively
• Analytical and detail-oriented mindset
• Familiarity with Microsoft Office and company operating systems
• Ability to anticipate customer needs

#Home Warranty #Customer Service #Career Opportunity #Diversity And Inclusion  #Benefits Package

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