Lead Medical Assistant - Santa Rosa , FL

SUMMARY OF POSITION

The Office Manager position is responsible for all aspects of running the lab or clinic location regarding achievement of organizational objectives, patient care, customer satisfaction, cost management, scheduling, employee supervision and training, office management and compliance. This position reports to the medical operations manager and focuses on successful day‑to‑day operations.

• Responsible for clinic performance towards specified metrics and checklists
• Responsible for maintaining the office at the highest standards of professionalism, cleanliness, and customer support
• Performs direct clinical and occupational work
• Ensures that office procedures, protocols and healthcare compliance are performed consistently and on a regular basis.
• Manages call backs and follow ups in a timely fashion
• Delegates to staff and provider when necessary to ensure office is run efficiently and effectively
• Oversees the billing process, weekly bank deposits, daily balancing, scanning/associating paperwork and monthly reporting.
• Addresses patient issues or complaints promptly and effectively and follows up with the patient to ensure patient satisfaction.
• Processes lab work and specimens accurately and reports on the same in a timely manner.
• Attends monthly meetings with corporate staff and facilitates communication by sharing all updates and changes learned from corporate with the branch through a regular monthly meeting. Develops and maintains methods of communication within the office to create a sense of “team” throughout the clinic.
• Ensures all OSHA, Safety and Healthcare Practices and Protocols, State Medical regulations and HIPAA guidelines are maintained within the office.
• Maintains office equipment (e.g., Formfox, escreen, A1c machine, AEL, etc.), ensures it is in good working order, and reports problems to the correct points of contact.
• Orders supplies and maintains inventory levels per supply management process.
• Oversees Pro Health Medical Membership (PMM) program at the office and ensures office goals are met.
• Communicates and oversees promotional events at the office.
• Ensures opening and closing procedures are completed.
• All other duties as assigned.

Supervisory/Work Responsibilities:

No supervisory responsibilities

This is a part‑time position. Days and hours of work are Monday through Friday 7:30 am to 1:30 pm but may require hours outside of these times as business and patient needs dictate.

Occasional travel to other clinic and lab locations to cover shifts or attend meetings.

• Education:
  
  High School diploma or equivalency required
• Experience:
  
  Two years’ experience in multi‑site medical setting strongly preferred.
• Certification/License: CCMA Certification required

Must be US Citizen or otherwise authorized to work in the US.

• Blue scrubs

• Must be fair and consistent and have a strong desire to help people.
• Possess a strong commitment to excellence in patient care.
• Possess high ethical standards, carrying out responsibilities with integrity, honesty and loyalty.
• Must be a leader, critical thinker and problem solver.
• Have a sense of ownership.
• Excellent time management skills.
• Team player approach.
• Ability to work independently and with a team.
• Possess a strong desire to lead and drive success.

• Must be able to lift 20 lb.
• Position requires standing, walking, squatting, and sitting at a desk for periods of time.

Accomplishes all tasks as appropriately assigned or requested by Manager. Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may vary at any time with or without notice.

• Access to clinics for primary care of employee and immediate family in household
• Employer contributory retirement plan