Team Lead, Customer Service​/HelpDesk

Join to apply for the Team Lead role at Baseline Fitness

Join to apply for the Team Lead role at Baseline Fitness

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight ensuring all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answer phone calls in a polite and friendly manner to assist with questions or concerns.
  • Take information calls.
  • Assist in member check‑ins, sign‑ups, cancellations, and updating member account information.
  • Meet potential members and provide gym tours.
  • Assist with facilitating member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of the gym.
• Assist in managing marketing efforts, ensuring team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listen to customers (includes coworkers and the public), empathize (see the situation from the customer’s perspective) and work together to solve the problem.
• Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements from arising.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

• Bonus based on performance.
• Dental, health and vision insurance.
• Opportunity for advancement.
• Paid time off.
• Dollar for Scholars Program.
• Employee Appreciation Program.
• Free membership for self and one family member or friend.
• Team Member Support Team.
• Critical illness insurance.
• Short‑term disability insurance.
• Accident insurance.
• Voluntary life insurance.
• Pet insurance.
• Health Savings Account (HSA).
• Advancement opportunities.

• Job Title:
  
  Team Lead
• Reports to:
  
  Club Manager
• Status:
  Full Time / Supervisor / Non‑Exempt
• Compensation: $17.00 per hour

We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. Enhance people’s lives with an affordable, high‑quality fitness experience.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.